Search for tag: "customer experience"

AI Unleashed: Elevate customer service to new horizons

Uncover AI's potential to revolutionize customer care and improve customer satisfaction. Discover the transformative potential of AI-driven customer service strategies reshaping customer…

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Delivering Exceptional Customer Experience Through Unbounded Analytics

All organizations have been in some phase of digital transformation or working on becoming more agile. With today’s new realities, many of these initiatives have been kicked into high-gear.…

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IBM watsonx Assistant: Integrations

For a virtual assistant to reach its full potential and deliver personalized and effective experiences, it needs to be capable of integrating with just about anything, from digital channels to…

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Operationalizing CX personalization

Pierre Charchaflian, Vice President and Senior Partner in IBM Consulting, discusses how to best operationalize personalization of customer experience across an organization, at scale. For more, read…

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IBM watsonx Assistant: Call Center Modernization

With watsonx Assistant you can make your AI virtual assistant available over the phone and guide callers through actions with the same sophistication as in chat. This will dramatically reduce call…

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IBM watsonx Assistant: Customer Experience

Customers don’t like digging for information and don’t want to be put on hold to get simple answers – they expect an immediate connection and quick resolutions to their problems.…

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Let's rethink customer service

If you designed your customer service experience for a new company, what would you automate to make it better? Find out in this expert video.

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A Product Mindset - Dialexa, an IBM Company

Scott Harper, Co-Founder and CEO of Dialexa, an IBM Company, shares how they help companies deliver great business outcomes with innovative digital products.

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O IBM Watson Assistant resolve os problemas do cliente na primeira vez

O IBM Watson Assistant é um assistente virtual alimentado por IA que fornece aos clientes respostas rápidas, consistentes e precisas em qualquer plataforma de mensagens, aplicativo,…

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التحول الذكي لتجربة العملاء مع IBM وAdobe

تجربة العملاء أمر في غاية الأهمية. إن تصميم عملك من أجل التغيير السريع وتوفير التجارب السياقية المخصصة لكل عميل يتوقعها يتطلب نهجًا مُعادًا تصوره لتطوير المحتوى وتقديمه. يلتقي التحول الذكي للمحتوى…

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Intelligente CX-Transformation mit IBM und Adobe

Intelligente Content-Transformation trifft Kunden dort, wo sie sich auf ihrer digitalen Transformationsreise befinden. Es ist modular aufgebaut und zeichnet sich durch Flexibilität und…

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Интеллектуальная трансформация взаимодействия с клиентами с помощью решений IBM и Adobe

Интеллектуальное преобразование контента актуально на любых этапах цифровой трансформации. Оно отличается модульностью, гибкостью и динамичностью. Мы продемонстрируем преимущества этого решения…

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Transformation intelligente de l'expérience client avec IBM et Adobe

La transformation intelligente du contenu répond aux besoins des clients là où ils se trouvent dans leur parcours de transformation numérique. Elle est modulaire et…

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Think Summit Moscow. Технологический марафон. ВТБ

Интервью с А.Фетисовым, VP, руководителем департамента технологического развития розничного бизнеса ПАО Банк ВТБ

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Wie Watson Assistant Kundenprobleme auf Anhieb löst – animiertes Video

Animiertes Teaser-Video, dass den Nutzen den Einsatz von KI anhand von Watson Assistant für den Kundenservice erläutert.

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Vidéo animée sur la façon dont l'assistant Watson résout les problèmes des clients du premier coup

Vidéo animée expliquant l'IA pour le marché du service client et la valeur de Watson Assistant.

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