Search for tag: "customer experience"

Watson Assistant 如何第一时间解决客户问题

IBM Watson Assistant 是一款人工智能驱动的虚拟代理,可为客户提供快速、一致和准确的答案,包括任何消息传递平台、应用程序、设备或渠道。Watson Assistant 使用 AI 和 NLP 从客户对话中学习,提高首次解决问题的能力,同时消除长时间等待、繁琐搜索和无益聊天机器人的挫折感。 …

From  50UQ6M3JSN 50UQ6M3JSN on September 23rd, 2021

Discover 2 Love Podcast - with IBM and The Marketing Society.

Tracey Gilbert, IBM Executive for Customer Transformation and Sophie Devonshire, CEO of The Marketing Society discuss the latest trends in Customer Experience.

From  550003AW1E 550003AW1E on September 16th, 2021

ADO + IBM: Cronstruyendo una estrategia de datos sólidos para la transformación digital

La asociación con IBM / GBS para construir una estrategia de datos sólida permitirá a las empresas tomar mejores decisiones basadas en datos y mejorar el tiempo de…

From  LA Videos and Webinars on August 25th, 2021

ADO + IBM: Construindo uma estratégia de dados forte para transformação digital

A parceria com a IBM / GBS para construir uma estratégia de dados forte permitirá que as empresas tomem melhores decisões baseadas em dados e melhorem o tempo de entrada no…

From  LA Videos and Webinars on August 25th, 2021

Automação e o Futuro do Trabalho em Pearson

Pearson está adotando a automação tanto na experiência do cliente como nas suas operações internas para fazer seus processos mais eficientes e liberar tempo…

From  5500038UB8 5500038UB8 on August 23rd, 2021

Como seguradoras se beneficiam usando IBM Cloud Paks

Conheça como Theresa, CIO de uma companhia de seguros, usa IBM Cloud Paks para modernizar suas operações.

From  5500038UB8 5500038UB8 on August 20th, 2021

Cómo las aseguradoras se benefician usando IBM Cloud Paks

Conozca como Theresa, CIO de una empresa aseguradora usa IBM Cloud Paks para modernizar sus operaciones.

From  5500038UB8 5500038UB8 on August 19th, 2021

Automatización y el Futuro del Trabajo en Pearson

Pearson está adoptando la automatización tanto en la experiencia de usuario como en sus operaciones internas para hacer sus procesos más eficientes y liberar tiempo para…

From  5500038UB8 5500038UB8 on August 9th, 2021

IBM Watson Assistant solves customer problems the first time

IBM Watson Assistant is an AI-powered virtual agent that provides customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using AI and NLP,…

From  CorpMkt-EiC-JY on June 30th, 2021

A Year in Review

Neil Cattermull and Michael Conway talk AI, Customer Experience and what we have learned during the pandemic.

From  550000WD1Y 550000WD1Y on May 13th, 2021

How CIOs benefit from insurance claims automation with IBM Cloud® Paks

Meet Theresa, a CIO of an auto insurance company inundated by legacy systems. See how she uses IBM Cloud Paks to modernize operations and automate insurance claims to improve customer experience,…

From  CorpMkt-EiC-JY on May 6th, 2021

Intelligent CX transformation with IBM and Adobe

The modern consumer expects personalization across the customer lifecycle. It is a brand's responsibility to line up with ever-evolving expectations and serve the right experience at the right…

From  270006HDJ4 270006HDJ4 on April 26th, 2021

IBM Cloud for Financial Services session with Pål Krogdahl, CTO and Industry Technical Leader, Banking and Financial Markets

IBM Cloud for Financial Services is designed to build trust and enable an ecosystem with features for security, compliance and resiliency

From  3100028KV4 3100028KV4 on December 18th, 2020

ICMIによるThe Contact Centerの全貌

5 in 10: 5 Tips to Improve Your Contact Center in 10 minutesEach 10-minute episode of this fast-paced, multi-part series will explore tips and tricks to innovate and deliver exceptional employee and…

From  CorpMkt-EiC-JD on December 4th, 2020