Search for tag: "watson assistant"

What if you could use generative AI not to replace your CSRs but to make them more productive ? It’s time to rethink the agent experience.

What if AI could help you turn contact-center operations from a sunk cost into a relationship builder? It’s time to rethink contact centers.

What if generative AI could create virtual assistants that can answer virtually everything? It’s time to rethink customer self-service.

Describes the four algorithms Watson Assistant uses to complete successful conversations with users

Demo for the Advanced Watson Assistant course W7L165G

This demo showcases the native integration between watsonx Assistant and NICE CXOne, from a builder perspective. The video highlights various capabilities including how to build in Actions (our…

A connection between your virtual agent and NICE CXone contact center solutions is easy to set up in watsonx Assistant. This integration will smoothly transfer customers from a chatbot interaction to…

Building Intelligent Virtual Agents with IBM Watson Assistant course introductory video explains the business use case and how Watson Assistant would be a solution to the business problem.

For a virtual assistant to reach its full potential and deliver personalized and effective experiences, it needs to be capable of integrating with just about anything, from digital channels to…

Get a preview of accelerated authoring capabilities in Watson Assistant. The demonstration shows how users can accelerate the process for building conversational flows using generative AI…

With watsonx Assistant you can make your AI virtual assistant available over the phone and guide callers through actions with the same sophistication as in chat. This will dramatically reduce call…

Customers don’t like digging for information and don’t want to be put on hold to get simple answers – they expect an immediate connection and quick resolutions to their problems.…

If you designed your customer service experience for a new company, what would you automate to make it better? Find out in this expert video.

IBM Watson Assistant enables you to build AI-powered virtual assistants simply and intuitively so you can deliver fast, consistent, and accurate solutions to your customers. Learn how to develop your…

The new watsonx Assistant is here. Now, it’s easier than ever to build and launch a highly-intelligent, AI-powered virtual agent without needing a degree in computer science.

The new watsonx Assistant is here. Follow along for a quick orientation covering the concepts and features you'll need to be familiar with to build an assistant with actions.