IBM watsonx Assistant: Call Center ModernizationWith watsonx Assistant you can make your AI virtual assistant available over the phone and guide callers through actions with the same sophistication as in chat. This will dramatically reduce call… |
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IBM watsonx Assistant: Customer ExperienceCustomers don’t like digging for information and don’t want to be put on hold to get simple answers – they expect an immediate connection and quick resolutions to their problems.… |