Search for tag: "call center"

9 Media

Big Lots + IBM : An enhanced shopper experience… duration 8 minutes 32 seconds Big Lots + IBM : An enhanced shopper experience… Big Lots + IBM : An enhanced shopper experience from Discovery to Delivery	Big Lots + IBM : An enhanced shopper experience from Discovery to Delivery See how Big Lots enhanced the shopper experience from Discovery to Delivery by leveraging IBM Sterling Intelligent Promising order management inventory management inventory visibility call center en-us english (u.s.) ctas in production From chq_master_librarians
IBM watsonx Assistant + NICE CXone: Builder demo duration 2 minutes 17 seconds IBM watsonx Assistant + NICE CXone: Builder demo IBM watsonx Assistant + NICE CXone: Builder demo	IBM watsonx Assistant + NICE CXone: Builder demo This demo showcases the native integration between watsonx Assistant and NICE CXOne, from a builder perspective. The video highlights various capabilities including how to build in Actions (our… watson assistant conversational ai nice cxone llms conversational search chatbot chatbot integrations call center conversational ai for the call center en-us english (u.s.) ctas in production From chq_master_librarians
Adjusting price and managing payments duration 3 minutes 14 seconds Adjusting price and managing payments Adjusting price and managing payments	Adjusting price and managing payments Learn how to help customers with the price adjustments and payments for their orders by using the IBM Sterling Call Center (next-generation) application. adjust pricing coupons promotions taxes price match personalization charges handling charges shipping costs personalization costs manage payments suspend payments refund pricing summary price adjustments discounts charges review payment activity view invoice sterling call center ssylsl en-us english (u.s.) From 270004T8GY 270004T8GY
IBM watsonx Assistant: Call Center Modernization duration 2 minutes 28 seconds IBM watsonx Assistant: Call Center Modernization IBM watsonx Assistant: Call Center Modernization	IBM watsonx Assistant: Call Center Modernization With watsonx Assistant you can make your AI virtual assistant available over the phone and guide callers through actions with the same sophistication as in chat. This will dramatically reduce call… ai chatbot watson assistant watson assistant demo conversational ai customer service customer support voicebot voicebot technology voice chatbot call center ai chatbot ai voice chatbot customer experience client experience watson assistant voice wavi watson assistant voice interaction en-us english (u.s.) ctas in production From chq_master_librarians
Managing order fulfillment duration 3 minutes 27 seconds Managing order fulfillment Managing order fulfillment	Managing order fulfillment Learn how to help customers manage their shipments by using the IBM Sterling Call Center (next-generation) application. ssylsl sustainability call center en-us english (u.s.) From 270004T8GY 270004T8GY
Canceling orders duration 2 minutes 5 seconds Canceling orders Canceling orders	Canceling orders Learn how to cancel an order completely or partially by using the IBM Sterling Call Center (Next-generation) application. cancel order cancel order lines sterling call center next-generation ssylsl en-us english (u.s.) canceling orders From 270004T8GY 270004T8GY
Applying and resolving holds - IBM Sterling Call… duration 2 minutes 4 seconds Applying and resolving holds - IBM Sterling Call… Applying and resolving holds - IBM Sterling Call Center	Applying and resolving holds - IBM Sterling Call Center Learn how to apply and resolve order holds by using the IBM Sterling Call Center application. sterling call center next generation order holds apply holds resolve holds ssylsl english (u.s.) en-us From 270004T8GY 270004T8GY
Appeasing customers with IBM Sterling Call Center duration 1 minute 33 seconds Appeasing customers with IBM Sterling Call Center Appeasing customers with IBM Sterling Call Center	Appeasing customers with IBM Sterling Call Center Learn how you can use the IBM Sterling Call Center next-generation application to appease customers and promote customer satisfaction. sterling call center next-generation appease customer ssylsl english (u.s.) en-us From 270004T8GY 270004T8GY
IBM Sterling Call Center overview duration 3 minutes 2 seconds IBM Sterling Call Center overview IBM Sterling Call Center overview	IBM Sterling Call Center overview IBM Sterling Call Center next-generation application is a new user interface that is enhanced so that you can quickly and easily address customer requests. sterling call center next-generation modern ui ssylsl english (u.s.) en-us From 270004T8GY 270004T8GY