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Learn how the application creates alerts for tasks, how a supervisor assigns alerts to customer service representatives and self, and how the supervisors and CSRs resolve the alerts. This video also…

Learn how the application validates the returns against the return policy and how a customer service representative or a supervisor, with appropriate permission, can override return policy…

Learn how to create returns and exchanges for customer orders in the IBM Sterling Call Center next-generation application and help customers return or exchange their orders.

Learn how to create business customer profiles in the IBM Sterling Call Center next-generation application and then help customers create and manage their orders.

Learn how to create a customer profile that can be used to create and manage orders.

Learn how to help customers with the price adjustments and payments for their orders by using the IBM Sterling Call Center (next-generation) application.

Learn how to help customers manage their shipments by using the IBM Sterling Call Center (next-generation) application.

Learn how to cancel an order completely or partially by using the IBM Sterling Call Center (Next-generation) application.

Learn how to apply and resolve order holds by using the IBM Sterling Call Center application.

Learn how you can use the IBM Sterling Call Center next-generation application to appease customers and promote customer satisfaction.

IBM Sterling Call Center next-generation application is a new user interface that is enhanced so that you can quickly and easily address customer requests.

This presentation will show how to populate "Narrow By" catalog searches within Sterling Call Center for Commerce This presentation is also available as PDF:…