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Overriding return policy settingsLearn how the application validates the returns against the return policy and how a customer service representative or a supervisor, with appropriate permission, can override return policy… |
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Creating returns and exchanges - IBM Sterling Call CenterLearn how to create returns and exchanges for customer orders in the IBM Sterling Call Center next-generation application and help customers return or exchange their orders. |
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Create business customer profileLearn how to create business customer profiles in the IBM Sterling Call Center next-generation application and then help customers create and manage their orders. |
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Creating customer profileLearn how to create a customer profile that can be used to create and manage orders. |
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Adjusting price and managing paymentsLearn how to help customers with the price adjustments and payments for their orders by using the IBM Sterling Call Center (next-generation) application. |
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Managing order fulfillmentLearn how to help customers manage their shipments by using the IBM Sterling Call Center (next-generation) application. |
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Canceling ordersLearn how to cancel an order completely or partially by using the IBM Sterling Call Center (Next-generation) application. |
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Applying and resolving holds - IBM Sterling Call CenterLearn how to apply and resolve order holds by using the IBM Sterling Call Center application. |
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Appeasing customers with IBM Sterling Call CenterLearn how you can use the IBM Sterling Call Center next-generation application to appease customers and promote customer satisfaction. |
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IBM Sterling Call Center overviewIBM Sterling Call Center next-generation application is a new user interface that is enhanced so that you can quickly and easily address customer requests. |
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How to populate “Narrow By” catalog searchesThis presentation will show how to populate "Narrow By" catalog searches within Sterling Call Center for Commerce This presentation is also available as PDF:…
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