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Creating orders

Learn how to help customers create orders or…

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Creating and managing alerts

Learn how the application creates alerts for…

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Overriding return policy settings

Learn how the application validates the returns…

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Creating returns and exchanges - IBM Sterling Call Center

Learn how to create returns and exchanges for…

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Create business customer profile

Learn how to create business customer profiles in…

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Creating customer profile

Learn how to create a customer profile that can…

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Adjusting price and managing payments

Learn how to help customers with the price…

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Managing order fulfillment

Learn how to help customers manage their…

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Canceling orders

Learn how to cancel an order completely or…

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Applying and resolving holds - IBM Sterling Call Center

Learn how to apply and resolve order holds by…

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Appeasing customers with IBM Sterling Call Center

Learn how you can use the IBM Sterling Call…

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IBM Sterling Call Center overview

IBM Sterling Call Center next-generation…

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How to populate “Narrow By” catalog searches

This presentation will show how to populate…

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