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01:42

IBM Support Community: Open and manage cases…

IBM Support Community: Open and manage cases (Chinese)

From 5012EW5JYM 5012EW5JYM A year ago

235 views
This video demonstrates how to open and manage cases in the IBM Support community that is available for select products.
01:34

Introducing the IBM Support Community: Search…

Introducing the IBM Support Community: Search (Chinese)

From 5012EW5JYM 5012EW5JYM A year ago

101 views
This video demonstrates how to find solutions in the IBM Support community that is available for selected products.
04:12

KCS: An Introduction to KCS in IBM

KCS: An Introduction to KCS in IBM

From 5012EW5JYM 5012EW5JYM A year ago

7,340 views
This video introduces you to Knowledge-Centered Service, or KCS, an industry best practice for developing a support organization that truly integrates knowledge.
01:58

KCS: Sufficient to Solve

KCS: Sufficient to Solve

From 5012EW5JYM 5012EW5JYM A year ago

1,402 views
This video addresses one of the core concepts of Knowledge-Centered Service, or KCS. That concept is “Sufficient to solve”.
06:16

KCS: Leadership

KCS: Leadership

From 5012EW5JYM 5012EW5JYM A year ago

50 views
This video talks about your leadership role in successfully implementing KCS across IBM.
01:44

KCS: Demand Driven knowledge

KCS: Demand Driven knowledge

From 5012EW5JYM 5012EW5JYM A year ago

1,513 views
This video discusses the KCS core concept of Demand Driven knowledge.
01:49

KCS: Abundance

KCS: Abundance

From 5012EW5JYM 5012EW5JYM A year ago

1,592 views
This video discusses the KCS core concept of Abundance.
01:36

KCS: Create Value

KCS: Create Value

From 5012EW5JYM 5012EW5JYM A year ago

1,583 views
This video discusses the KCS core concept of Creating Value..
02:21

KCS: Assess value

KCS: Assess value

From 5012EW5JYM 5012EW5JYM A year ago

1,442 views
This video looks at why it’s important to measure our knowledge activities.
03:04

KCS: Collective Experience and Ownership

KCS: Collective Experience and Ownership

From 5012EW5JYM 5012EW5JYM A year ago

1,565 views
This video discusses two more core concepts in KCS: Collective Experience and Collective Ownership.
02:18

KCS: Transformation and Continuous Improvement

KCS: Transformation and Continuous Improvement

From 5012EW5JYM 5012EW5JYM A year ago

1,537 views
This video explains how KCS uses a Double Loop process to ensure the continuous improvement of our knowledge content.
02:38

Introducing the IBM Support Forums

Introducing the IBM Support Forums

From 5012EW5JYM 5012EW5JYM A year ago

2,443 views
This video demonstrates how to use the IBM Support community forums that are available for select products. Watch the other videos in this series: * Search,…
04:25

IBM Support Community: Open and manage cases

IBM Support Community: Open and manage cases

From 5012EW5JYM 5012EW5JYM A year ago

8,177 views
This video demonstrates how to open and manage cases in the IBM Support community that is available for select products. Watch the other videos in this series: *…
02:29

Introducing the IBM Support Community: Search

Introducing the IBM Support Community: Search

From 5012EW5JYM 5012EW5JYM A year ago

3,941 views
This video demonstrates how to find solutions in the IBM Support community that is available for selected products. Watch the other videos in this series: * Open and…
05:24

KCS in 5 Minutes

KCS in 5 Minutes

From 5012EW5JYM 5012EW5JYM A year ago

4,234 views
This video describes the concepts of Knowledge Centered Service (KCS): its origin, its steps, its benefits, and its implementation.
22:00

An Approach to Integrating IoT Platform with…

An Approach to Integrating IoT Platform with Maximo Meters

From 060001XBBX 060001XBBX 2 Years ago

829 views
This session is an introduction to a Maximo - IoT Platform lab which will talk you through pushing data into Maximo through the REST API using NODERED. I'm…

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