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From 5012EW5JYM 5012EW5JYM on April 16th, 2020
7 playsAt IBM, Support goes beyond just fixing issues. Meet three of our IBM Support Professionals to see how we have helped our customers when it mattered the most -… -
From 5012EW5JYM 5012EW5JYM on March 16th, 2020
81 playsMeet Dave Daun from IBM Systems Support. Go to http://www.ibm.com/support/stories to meet other IBM Support Professionals and see how we have helped our customers when… -
From 5012EW5JYM 5012EW5JYM on March 16th, 2020
95 playsMeet Bryan Brown from IBM Software Support. Go to http://www.ibm.com/support/stories to meet other IBM Support Professionals and see how we have helped our customers… -
From 5012EW5JYM 5012EW5JYM on March 16th, 2020
348 playsMeet Ryan Greenberg from IBM Cloud Support. Go to http://www.ibm.com/support/stories to meet other IBM Support Professionals and see how we have helped our customers… -
From 5012EW5JYM 5012EW5JYM on June 6th, 2018
299 playsThis video demonstrates how to open and manage cases in the IBM Support community that is available for select products. -
From 5012EW5JYM 5012EW5JYM on June 6th, 2018
127 playsThis video demonstrates how to find solutions in the IBM Support community that is available for selected products. -
From 550005NGVW 550005NGVW on January 11th, 2018
9,444 playsThis video introduces you to Knowledge-Centered Service, or KCS, an industry best practice for developing a support organization that truly integrates knowledge. -
From 5012EW5JYM 5012EW5JYM on November 30th, 2017
1,972 playsThis video addresses one of the core concepts of Knowledge-Centered Service, or KCS. That concept is “Sufficient to solve”. -
From 5012EW5JYM 5012EW5JYM on November 30th, 2017
67 playsThis video talks about your leadership role in successfully implementing KCS across IBM. -
From 5012EW5JYM 5012EW5JYM on November 30th, 2017
2,122 playsThis video discusses the KCS core concept of Demand Driven knowledge. -
From 5012EW5JYM 5012EW5JYM on November 17th, 2017
2,208 playsThis video discusses the KCS core concept of Abundance. -
From 5012EW5JYM 5012EW5JYM on November 17th, 2017
2,200 playsThis video discusses the KCS core concept of Creating Value.. -
From 5012EW5JYM 5012EW5JYM on November 3rd, 2017
2,022 playsThis video looks at why it’s important to measure our knowledge activities. -
From 5012EW5JYM 5012EW5JYM on November 3rd, 2017
2,226 playsThis video discusses two more core concepts in KCS: Collective Experience and Collective Ownership. -
From 5012EW5JYM 5012EW5JYM on November 3rd, 2017
2,172 playsThis video explains how KCS uses a Double Loop process to ensure the continuous improvement of our knowledge content. -
From 550005NGVW 550005NGVW on October 30th, 2017
2,738 playsThis video demonstrates how to use the IBM Support community forums that are available for select products. Watch the other videos in this series: * Search,…
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