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From 5012EW5JYM 5012EW5JYM on June 6th, 2018
257 playsThis video demonstrates how to open and manage cases in the IBM Support community that is available for select products. -
From 5012EW5JYM 5012EW5JYM on June 6th, 2018
106 playsThis video demonstrates how to find solutions in the IBM Support community that is available for selected products. -
From 5012EW5JYM 5012EW5JYM on January 11th, 2018
7,943 playsThis video introduces you to Knowledge-Centered Service, or KCS, an industry best practice for developing a support organization that truly integrates knowledge. -
From 5012EW5JYM 5012EW5JYM on November 30th, 2017
1,522 playsThis video addresses one of the core concepts of Knowledge-Centered Service, or KCS. That concept is “Sufficient to solve”. -
From 5012EW5JYM 5012EW5JYM on November 30th, 2017
52 playsThis video talks about your leadership role in successfully implementing KCS across IBM. -
From 5012EW5JYM 5012EW5JYM on November 30th, 2017
1,634 playsThis video discusses the KCS core concept of Demand Driven knowledge. -
From 5012EW5JYM 5012EW5JYM on November 17th, 2017
1,710 playsThis video discusses the KCS core concept of Abundance. -
From 5012EW5JYM 5012EW5JYM on November 17th, 2017
1,714 playsThis video discusses the KCS core concept of Creating Value.. -
From 5012EW5JYM 5012EW5JYM on November 3rd, 2017
1,555 playsThis video looks at why it’s important to measure our knowledge activities. -
From 5012EW5JYM 5012EW5JYM on November 3rd, 2017
1,681 playsThis video discusses two more core concepts in KCS: Collective Experience and Collective Ownership. -
From 5012EW5JYM 5012EW5JYM on November 3rd, 2017
1,668 playsThis video explains how KCS uses a Double Loop process to ensure the continuous improvement of our knowledge content. -
From 5012EW5JYM 5012EW5JYM on October 30th, 2017
2,587 playsThis video demonstrates how to use the IBM Support community forums that are available for select products. Watch the other videos in this series: * Search,… -
From 5012EW5JYM 5012EW5JYM on October 27th, 2017
8,672 playsThis video demonstrates how to open and manage cases in the IBM Support community that is available for select products. Watch the other videos in this series: *… -
From 5012EW5JYM 5012EW5JYM on October 27th, 2017
4,202 playsThis video demonstrates how to find solutions in the IBM Support community that is available for selected products. Watch the other videos in this series: * Open and… -
From 5012EW5JYM 5012EW5JYM on October 12th, 2017
4,269 playsThis video describes the concepts of Knowledge Centered Service (KCS): its origin, its steps, its benefits, and its implementation. -
From 060001XBBX 060001XBBX on June 16th, 2017
910 playsThis session is an introduction to a Maximo - IoT Platform lab which will talk you through pushing data into Maximo through the REST API using NODERED. I'm…
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