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From 55000AJXBF 55000AJXBF on January 29th, 2021
| 347 347 playsLearn how to register for IBM Center for Cloud Training (ICCT) certification exams on Pearson Vue. -
From 120000DXD3 120000DXD3 on September 30th, 2020
| 761 761 playsThe IBM Cloud Curriculum helps you develop your knowledge and skills, and prepares you for a certification exam. Before you get started, here are a few navigation… -
From 55000AJXBF 55000AJXBF on September 18th, 2020
| 4,319 4,319 plays“...we all must take advantage of life-long learning and continue to reinvent to drive innovation.” –Howard Boville, Senior Vice President for IBM… -
From 5012EW5JYM 5012EW5JYM on April 16th, 2020
| 10 10 playsAt IBM, Support goes beyond just fixing issues. Meet three of our IBM Support Professionals to see how we have helped our customers when it mattered the most -… -
From 5012EW5JYM 5012EW5JYM on March 16th, 2020
| 105 105 playsMeet Dave Daun from IBM Systems Support. Go to http://www.ibm.com/support/stories to meet other IBM Support Professionals and see how we have helped our customers when… -
From 5012EW5JYM 5012EW5JYM on March 16th, 2020
| 120 120 playsMeet Bryan Brown from IBM Software Support. Go to http://www.ibm.com/support/stories to meet other IBM Support Professionals and see how we have helped our customers… -
From 5012EW5JYM 5012EW5JYM on March 16th, 2020
| 792 792 playsMeet Ryan Greenberg from IBM Cloud Support. Go to http://www.ibm.com/support/stories to meet other IBM Support Professionals and see how we have helped our customers… -
From 5012EW5JYM 5012EW5JYM on June 6th, 2018
| 355 355 playsThis video demonstrates how to open and manage cases in the IBM Support community that is available for select products. -
From 5012EW5JYM 5012EW5JYM on June 6th, 2018
| 146 146 playsThis video demonstrates how to find solutions in the IBM Support community that is available for selected products. -
From 550005NGVW 550005NGVW on January 11th, 2018
| 12,427 12,427 playsThis video introduces you to Knowledge-Centered Service, or KCS, an industry best practice for developing a support organization that truly integrates knowledge. -
From 5012EW5JYM 5012EW5JYM on November 30th, 2017
| 3,034 3,034 playsThis video addresses one of the core concepts of Knowledge-Centered Service, or KCS. That concept is “Sufficient to solve”. -
From 5012EW5JYM 5012EW5JYM on November 30th, 2017
| 95 95 playsThis video talks about your leadership role in successfully implementing KCS across IBM. -
From 5012EW5JYM 5012EW5JYM on November 30th, 2017
| 3,241 3,241 playsThis video discusses the KCS core concept of Demand Driven knowledge. -
From 5012EW5JYM 5012EW5JYM on November 17th, 2017
| 3,361 3,361 playsThis video discusses the KCS core concept of Abundance. -
From 5012EW5JYM 5012EW5JYM on November 17th, 2017
| 3,343 3,343 playsThis video discusses the KCS core concept of Creating Value.. -
From 5012EW5JYM 5012EW5JYM on November 3rd, 2017
| 3,071 3,071 playsThis video looks at why it’s important to measure our knowledge activities.