Training - IBM MediaCenter

01:37

IBM ICCT Howard Boville

From 120000DXD3 120000DXD3 on September 18th, 2020

29 plays

Howard Boville, Senior Vice-President for Hybrid Cloud at IBM, explains why investing in people and skills is critical to transformation.

01:01

IBM Support Client Success Stories - trailer

From 5012EW5JYM 5012EW5JYM on April 16th, 2020

8 plays

At IBM, Support goes beyond just fixing issues. Meet three of our IBM Support Professionals to see how we have helped our customers when it mattered the most -…

02:07

Client Success Stories - helping recover patient…

Client Success Stories - helping recover patient data for a healthcare provider

From 5012EW5JYM 5012EW5JYM on March 16th, 2020

94 plays

Meet Dave Daun from IBM Systems Support. Go to http://www.ibm.com/support/stories to meet other IBM Support Professionals and see how we have helped our customers when…

02:27

Client Success Stories - improving critical…

Client Success Stories - improving critical application performance for a global bank

From 5012EW5JYM 5012EW5JYM on March 16th, 2020

107 plays

Meet Bryan Brown from IBM Software Support. Go to http://www.ibm.com/support/stories to meet other IBM Support Professionals and see how we have helped our customers…

02:11

Client Success Stories - tripling cloud workload…

Client Success Stories - tripling cloud workload for a large appliance manufacturer

From 5012EW5JYM 5012EW5JYM on March 16th, 2020

569 plays

Meet Ryan Greenberg from IBM Cloud Support. Go to http://www.ibm.com/support/stories to meet other IBM Support Professionals and see how we have helped our customers…

01:42

IBM Support Community: Open and manage cases…

IBM Support Community: Open and manage cases (Chinese)

From 5012EW5JYM 5012EW5JYM on June 6th, 2018

313 plays

This video demonstrates how to open and manage cases in the IBM Support community that is available for select products.

01:34

Introducing the IBM Support Community: Search…

Introducing the IBM Support Community: Search (Chinese)

From 5012EW5JYM 5012EW5JYM on June 6th, 2018

131 plays

This video demonstrates how to find solutions in the IBM Support community that is available for selected products.

04:12

An Introduction to KCS in IBM

From 550005NGVW 550005NGVW on January 11th, 2018

10,044 plays

This video introduces you to Knowledge-Centered Service, or KCS, an industry best practice for developing a support organization that truly integrates knowledge.