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From 5012EW5JYM 5012EW5JYM on March 16th, 2020
27 playsMeet Dave Daun from IBM Systems Support. -
From 5012EW5JYM 5012EW5JYM on March 16th, 2020
14 playsMeet Bryan Brown from IBM Software Support. -
From 5012EW5JYM 5012EW5JYM on March 16th, 2020
61 playsMeet Ryan Greenberg from IBM Cloud Support. -
From 5012EW5JYM 5012EW5JYM on June 6th, 2018
281 playsThis video demonstrates how to open and manage cases in the IBM Support community that is available for select products. -
From 5012EW5JYM 5012EW5JYM on June 6th, 2018
118 playsThis video demonstrates how to find solutions in the IBM Support community that is available for selected products. -
From 550005NGVW 550005NGVW on January 11th, 2018
8,592 playsThis video introduces you to Knowledge-Centered Service, or KCS, an industry best practice for developing a support organization that truly integrates knowledge. -
From 5012EW5JYM 5012EW5JYM on November 30th, 2017
1,696 playsThis video addresses one of the core concepts of Knowledge-Centered Service, or KCS. That concept is “Sufficient to solve”. -
From 5012EW5JYM 5012EW5JYM on November 30th, 2017
56 playsThis video talks about your leadership role in successfully implementing KCS across IBM. -
From 5012EW5JYM 5012EW5JYM on November 30th, 2017
1,826 playsThis video discusses the KCS core concept of Demand Driven knowledge. -
From 5012EW5JYM 5012EW5JYM on November 17th, 2017
1,917 playsThis video discusses the KCS core concept of Abundance. -
From 5012EW5JYM 5012EW5JYM on November 17th, 2017
1,905 playsThis video discusses the KCS core concept of Creating Value.. -
From 5012EW5JYM 5012EW5JYM on November 3rd, 2017
1,740 playsThis video looks at why it’s important to measure our knowledge activities. -
From 5012EW5JYM 5012EW5JYM on November 3rd, 2017
1,889 playsThis video discusses two more core concepts in KCS: Collective Experience and Collective Ownership. -
From 5012EW5JYM 5012EW5JYM on November 3rd, 2017
1,859 playsThis video explains how KCS uses a Double Loop process to ensure the continuous improvement of our knowledge content. -
From 550005NGVW 550005NGVW on October 30th, 2017
2,651 playsThis video demonstrates how to use the IBM Support community forums that are available for select products. Watch the other videos in this series: * Search,… -
From 550005NGVW 550005NGVW on October 27th, 2017
8,902 playsThis video demonstrates how to open and manage cases in the IBM Support community that is available for select products. Watch the other videos in this series: *…
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