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You've been there before: the automated customer service options send
you in circles, you can't get your question answered or your problem
addressed - and you can't reach a human…
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The contact center—the hub of most customer service operations—has come a long way in the past couple of decades. Tools such as interactive voice response (IVR), agent assist, robotic…
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Customer service has topped the list of functions CEOs consider a #1 priority for generative AI investment¹, so the race is on to accelerate adoption of these technologies. Join IBM to learn…
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What if you could use generative AI not to replace your CSRs but to make them more productive ? It’s time to rethink the agent experience.
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What if AI could help you turn contact-center
operations from a sunk cost into a relationship builder? It’s time to rethink contact centers.
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What if generative AI could create virtual
assistants that can answer virtually everything? It’s time to rethink customer self-service.
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What if
generative AI could help you make customer-service relationships stronger?
It’s time to rethink customer service.
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Watch the annual unveiling of The State of Salesforce at Dreamforce 2023 to hear from customers about how they enacting digital transformation and using generative AI to create best-in-class consumer…
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Uncover AI's potential to revolutionize customer care and improve customer satisfaction. Discover the transformative potential of AI-driven customer service strategies reshaping customer…
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