Search for tag: "customer service"
Is your data fueling your AI journey or slowing it down?The #1 driver of revenue growth with Salesforce is prioritizing the quality, access, governance and connectivity of data. But data dominance is just the first of 3 priorities needed to drive an AI… |
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Put AI to work for customer service in telcoIn telco, building connections is everything. Empower your customers, drive growth and transform your business with AI and IBM. |
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Explore how AI will impact the future of client experience in telecommunicationsAna Paula De Jesus Assis had the opportunity to explore how AI will impact the future of client experience in telecommunications during a recent conversation with Agustin Martin Mayo, Digital Care… |
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Save people from screaming "representative"Do you really need a human on the line, or do you just need to give virtual agents a chance? Listen to host Albert Lawrence, Jeannie Walters, customer experience speaker and trainer, and Morgan… |
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Chatbots and Customer ServiceYou've been there before: the automated customer service options send you in circles, you can't get your question answered or your problem addressed - and you can't reach a human… |
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Putting AI to work for Customer Service - TrailerThe contact center—the hub of most customer service operations—has come a long way in the past couple of decades. Tools such as interactive voice response (IVR), agent assist, robotic… |
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Embracing Generative AI for Elevated Customer ServiceCustomer service has topped the list of functions CEOs consider a #1 priority for generative AI investment¹, so the race is on to accelerate adoption of these technologies. Join IBM to learn… |
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Rethink the agent experienceWhat if you could use generative AI not to replace your CSRs but to make them more productive ? It’s time to rethink the agent experience. |
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Rethink contact-center operationsWhat if AI could help you turn contact-center operations from a sunk cost into a relationship builder? It’s time to rethink contact centers. |