Search for tag: "customer service"

Watson Assistant 如何第一时间解决客户问题

IBM Watson Assistant 是一款人工智能驱动的虚拟代理,可为客户提供快速、一致和准确的答案,包括任何消息传递平台、应用程序、设备或渠道。Watson Assistant 使用 AI 和 NLP 从客户对话中学习,提高首次解决问题的能力,同时消除长时间等待、繁琐搜索和无益聊天机器人的挫折感。 …

From  50UQ6M3JSN 50UQ6M3JSN on September 23rd, 2021

IBM & NatWest 联合访谈:实现企业级会话式 AI 方法

2020 年,我们看到会话式 AI 的使用激增,从单一使用的聊天机器人到全组织的虚拟助理。但是,这种扩张也给大型和受监管的组织带来了更大的问题:一套支离破碎的技术,每个技术都需要持续的监督、维护和培训。欢迎观看 IBM 和英国国民西敏寺银行 (NatWest) 的联合访谈,在此我们将了解企业如何成功利用会话式 AI,以及在制定组织范围内的一致 AI 策略时,要考虑哪些主要标准。 了解更多:…

From  50UQ6M3JSN 50UQ6M3JSN on September 9th, 2021

Wie Telstra KI-Ambitionen in eine digitale Transformation verwandelte

Telstra hat sich mit IBM zusammengetan, um sein digitales Erlebnis umzugestalten und KI in seine Arbeitsabläufe zu integrieren – beginnend mit einem Customer Facing Chatbot, bis die…

From  550000WD1Y 550000WD1Y on August 2nd, 2021

Cómo Telstra convirtió los efectos de la inteligencia artificial en una transformación digital

Telstra colaboró con IBM para transformar su experiencia digital e introducir la inteligencia artificial en sus flujos de trabajo, empezando por un chatbot para los clientes que después…

From  550000WD1Y 550000WD1Y on August 2nd, 2021

IBM Watson Assistant solves customer problems the first time

IBM Watson Assistant is an AI-powered virtual agent that provides customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using AI and NLP,…

From  CorpMkt-EiC-JY on June 30th, 2021

How conversational AI improves the digital banking experience

A leading bank in the Netherlands improves the digital customer experience, increases contact center efficiency and gains insights into customer needs when it engages IBM Global Business Services to…

From  310001C2YN 310001C2YN on June 28th, 2021

Fireside chat: Telstra 如何将人工智能愿景转变为数字化转型

深入探讨 Telstra 面临的挑战,从转变公司文化到证明其初始客户在人工智能实施方面的成功。观看 IBM 和 Telstra 的聊天对话,讨论初始项目的项目如何成功,以及它们如何扩展到内部使用案例。

From  50UQ6M3JSN 50UQ6M3JSN on June 28th, 2021

Goodbye Warteschleife: Mit Watson Assistant macht Vodafone WhatsApp zum KI-gestützen Kundenservice

Vodafone Deutschland revolutioniert mit TOBi die Digitalisierung des Kundenservice durch den Einsatz von WhatsApp in Verbindung mit der Intelligenz von IBM Watson.

From  3100028KV4 3100028KV4 on March 24th, 2021

Voxo helping COOP transforming insights to actions.

Voxo is helping COOP transforming insights to actions by digitally analysing customer service calls. Voxo and IBM are partnering to deliver the service in IBM Cloud.

From  3100028KV4 3100028KV4 on February 19th, 2021

Asan Medical Center - IBM Services 를 통해 고객 서비스 및 운영 효율성 향상

고객 서비스를 향상시키고 효율성을 높이기 위해 Asan Medical Center (AMC)는 IBM 서비스와 협력하여 IBM Garage ™ 방법론을 사용하여 지능형 자동화를 통해 병상 할당 작업 및 입원 환자 예약을 자동화했습니다. 더 읽어보기: https://ibm.co/3h8Zds1 아산의료원은 지능형 자동화를 통해 최대 20분까지…

From  310001C2YN 310001C2YN on September 10th, 2020

Asan Medical Center embarks on a digital transformation journey with IBM Services

With a vison to become a Smart Hospital, Asan Medical Center (AMC) was seeking to improve customer service and operational efficiency through technology. AMC collaborated with IBM Services to…

From  310001C2YN 310001C2YN on August 27th, 2020

Asan Medical Center collaborates with IBM Services to improve customer service and efficiency

Seeking to enhance customer service and drive efficiency, Asan Medical Center (AMC) collaborated with IBM Services to automate the bed allocation task and inpatient reservation through intelligent…

From  310001C2YN 310001C2YN on August 27th, 2020

AI helps Lufthansa Connect to New Insights for Happier Customers

Lufthansa Group applies IBM Watson technology to analyze data about previous customer service engagements for insights that help agents answer current inquiries. “For Lufthansa, AI is so…

From  270006MQHP 270006MQHP on October 9th, 2018

nib: Using AI to help expand healthcare coverage across New Zealand

nib leverages IBM Watson Assistant technology to develop Frankie, a virtual health insurance consultant. Frankie interacts with customers by responding to routine queries, this helps live agents…

From  310001C2YN 310001C2YN on September 18th, 2018