Search for tag: "salesforce"

Bill Patterson, EVP & GM, CRM Applications, Salesforce

Think session for mediacenter Session 2574 CUBE IBM/Salesforce Partnership

From  55000286JR 55000286JR on July 28th, 2021

The State of Salesforce_2020~2021 특별판

State of Salesforce Report는 최고의 기업들이 Salesforce를 어떻게 활용하고 있는지에 대한 Bluewolf의 연례 연구입니다. 올해 보고서에는 COVID-19의 한 해 동안의 통찰력과 트렌드를 담아낸 특별판을 제작했습니다. 보고서는 5개 주요 산업에 걸친 디지털 정량적 설문 조사 및 질적 고객 인터뷰로 구성됩니다.

From  550002C858 550002C858 on July 21st, 2021

2020_Salesforce 状态报告

2020salesforce状态报告视频版

From  550002EQVV 550002EQVV on January 25th, 2021

Salesforce Einstein​で変革するコンタクト・センター

コンタクト・センターは、この1年間、組織を急速にシフトし、新しいテクノロジーに適応する必要がありました。適応性や柔軟性などの重要なスキルは、これまで以上に不可欠です。詳細:https://www.ibm.com/jp-ja/services/salesforce/contact-center

From  CorpMkt-EiC-JD on January 14th, 2021

Salesforce Einstein​ AIによるコンタクト・センター改革

5 in 10: 5 Tips to Improve Your Contact Center in 10 minutes Each 10-minute episode of this fast-paced, multi-part series will explore tips and tricks to innovate and deliver exceptional employee…

From  CorpMkt-EiC-JD on December 4th, 2020

The State of Salesforce Report 2020-2021: Special Edition Teaser Video

Learn how companies use Salesforce to grow their business during the uncertain state of 2020. Download the full report.

From  270006HDJ4 270006HDJ4 on November 16th, 2020

Unlock Your Contact Center AI with Salesforce Einstein​

Go beyond cost containment & contact deflection for a more responsive contact center that fosters customer loyalty. Learn where you are in your contact center transformation and solid…

From  270006HDJ4 270006HDJ4 on October 22nd, 2020

Customer Experience First with Salesforce Service Cloud​

Go beyond cost containment & contact deflection for a more responsive contact center that fosters customer loyalty. Learn where you are in your contact center transformation and solid…

From  270006HDJ4 270006HDJ4 on October 22nd, 2020

Indosat reinvents the contact center with IBM

Indosat Ooredoo was seeking to enhance customer experience and agent productivity by embedding digital in all customer interactions. Indosat Ooredoo collaborated with IBM to modernize its contact…

From  310001C2YN 310001C2YN on October 15th, 2020

Frito-Lay + IBM: Dando autoridad a los empleados y deleitando a los clientes - LA - CO-ES

La misión de Frito-Lay es proporcionar los refrigerios más sabrosos de América. Mediante su colaboración con IBM, han transformado la forma en la que operan con las nuevas…

From  CHQMKT_Services on September 24th, 2020

Frito-Lay + IBM: capacitando funcionários e agradando clientes - LA - BR-PT

A missão da Frito-Lay é entregar os lanches mais saborosos dos Estados Unidos. Em parceria com a IBM, ela transformou a maneira como operam com os novos aplicativos Sales Hub e Snacks…

From  CHQMKT_Services on September 24th, 2020

Mei Lin Fung - People Centered Design - Where Technology is Going

Mei Lin Fung, the Godmother of CRM, was on the 2-person skunkworks team that created the initial version of CRM at Oracle, hired by Tom Siebel, and later reported to Marc Benioff, now CEO of…

From  550002V88T 550002V88T on January 30th, 2020

Frito-Lay + IBM: Empowering employees and delighting customers

Frito-Lay's mission is to deliver the best-tasting snacks in America. In partnership with IBM, they have transformed the way they operate with the new Sales Hub and Snacks to You applications.…

From  chq_mkt_delegated on November 19th, 2019

Introducing the new IBM Support Site

This video introduces the new IBM Support site to hardware clients.

From  550005NGVW 550005NGVW on November 9th, 2019

Marsh: Transforming proof of insurance with blockchain

Construction companies hiring contractors and gig workers require them to submit proof of insurance before beginning work. However, obtaining and submitting this proof can take days and even weeks…

From  270006MQHP 270006MQHP on June 18th, 2019