Search for tag: "personalization"

As the Head of Experience Platforms at ecx.io, I got to share my thoughts on the transformative power of AI in personalization. Take a look and let me know what you think - how do you see AI…

Learn how to help customers with the price adjustments and payments for their orders by using the IBM Sterling Call Center (next-generation) application.

Pierre Charchaflian, Vice President and Senior Partner in IBM Consulting, discusses how to best operationalize personalization of customer experience across an organization, at scale. For more, read…

The modern consumer expects personalization across the customer lifecycle. It is a brand's responsibility to line up with ever-evolving expectations and serve the right experience at the right…

Context, choices, and anticipatory analytics, power the ability to deliver mass personalizations at scale. Learn how RPA can be used to deliver any AI driven smart service. Learn more about IBM…