|
As the Head of Experience Platforms at ecx.io,
I got to share my thoughts on the transformative power of AI in
personalization. Take a look and let me know what you think - how do you
see AI…
|
|
Learn how to help customers with the price adjustments and payments for their orders by using the IBM Sterling Call Center (next-generation) application.
|
|
Pierre Charchaflian, Vice President and Senior Partner in IBM Consulting, discusses how to best operationalize personalization of customer experience across an organization, at scale. For more, read…
|
|
The modern consumer expects personalization across the customer lifecycle. It is a brand's responsibility to line up with ever-evolving expectations and serve the right experience at the right…
|
|
Context, choices, and anticipatory analytics, power the ability to deliver mass personalizations at scale. Learn how RPA can be used to deliver any AI driven smart service. Learn more about IBM…
|