Search for tag: "personalization"

4 Media

03:14 Adjusting price and managing payments Adjusting price and managing payments	Adjusting price and managing payments Learn how to help customers with the price adjustments and payments for their orders by using the IBM Sterling Call Center (next-generation) application. adjust pricing coupons promotions taxes price match personalization charges handling charges shipping costs personalization costs manage payments suspend payments refund pricing summary price adjustments discounts charges review payment activity view invoice sterling call center ssylsl en-us english (u.s.) From 270004T8GY 270004T8GY
02:09 Operationalizing CX personalization Operationalizing CX personalization	Operationalizing CX personalization Pierre Charchaflian, Vice President and Senior Partner in IBM Consulting, discusses how to best operationalize personalization of customer experience across an organization, at scale. For more, read… personalization customer experience personalization at scale adobe summit en-us english (u.s.) ctas in production From chq_master_librarians
03:11 Intelligent CX transformation with IBM and Adobe Intelligent CX transformation with IBM and Adobe	Intelligent CX transformation with IBM and Adobe The modern consumer expects personalization across the customer lifecycle. It is a brand's responsibility to line up with ever-evolving expectations and serve the right experience at the right… customer experience personalization adobe digital experience english (u.s.) en-us From 270006HDJ4 270006HDJ4
03:52 Constellation Research Video: Robotic Process… Constellation Research Video: Robotic Process Automation (RPA) Mass Personalization	Constellation Research Video: Robotic Process Automation (RPA) Mass Personalization Context, choices, and anticipatory analytics, power the ability to deliver mass personalizations at scale. Learn how RPA can be used to deliver any AI driven smart service. Learn more about IBM… personalization mass personalization constellation research robotic process ctas in production sara amuso quoma english (u.s.) en-us From 507NXHVS54 507NXHVS54