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Thumbnail for entry Operationalizing CX personalization

02:09

Operationalizing CX personalization

Operationalizing CX personalization

Operationalizing CX personalization

Pierre Charchaflian, Vice President and Senior Partner in IBM Consulting, discusses how to best operationalize personalization of customer experience across an organization, at scale. For more, read…

personalization
customer experience
personalization at scale
adobe summit
en-us
english (u.s.)
ctas in production
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