Search for tag: "customer service"
AI in Customer Experience, Customer Service & Customer SupportJoin Amanda Downie as she explores how AI-powered solutions can enhance customer satisfaction, reduce costs, and increase productivity. From chatbots to predictive maintenance, AI is transforming the… |
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Augmenting the Human: How IBM Delivers AI-driven Customer Service to Enterprise OrganisationsFaced with rising customer expectations and operational costs, companies and business owners are increasingly challenged to modernize their customer service. Contact centers, as a particular arena of… |
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Put AI to work in government to transform citizen servicesIn government services, citizens expect the same exceptional customer service that they get in everyday life. With gen AI, you can transform your public service contact center into an optimal… |
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Put AI to work in financial services to transform customer serviceIn financial services, interactions must be based on trust. One negative transaction or experience can lose a client. With gen AI, you can transform your contact center into a profit generator. |
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The evolution of AI-powered customer experience at NatWestDiscover how NatWest’s upgraded digital assistant, Cora+, is using generative AI to transform customer service with personalized experiences and meaningful human connections. |
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Is your data fueling your AI journey or slowing it down?The #1 driver of revenue growth with Salesforce is prioritizing the quality, access, governance and connectivity of data. But data dominance is just the first of 3 priorities needed to drive an AI… |
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Put AI to work in telco to transform customer serviceIn telco, building connections is everything. Empower your customers, drive growth and transform your business with AI and IBM. |
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Explore how AI will impact the future of client experience in telecommunicationsAna Paula De Jesus Assis had the opportunity to explore how AI will impact the future of client experience in telecommunications during a recent conversation with Agustin Martin Mayo, Digital Care… |
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Save people from screaming "representative"Do you really need a human on the line, or do you just need to give virtual agents a chance? Listen to host Albert Lawrence, Jeannie Walters, customer experience speaker and trainer, and Morgan… |
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