Search for tag: "customer experience"

49 Media

Metrics in CX: The Acronym Guide to Key Metrics… duration 6 minutes 23 seconds Metrics in CX: The Acronym Guide to Key Metrics… Metrics in CX: The Acronym Guide to Key Metrics that Measure Customer Experiences	Metrics in CX: The Acronym Guide to Key Metrics that Measure Customer Experiences Editorial Strategist Amanda Downie takes us… metrics +5 More From chq_master_librarians
Customer Service vs. Customer Experience vs.… duration 6 minutes 38 seconds Customer Service vs. Customer Experience vs.… Customer Service vs. Customer Experience vs. Customer Support	Customer Service vs. Customer Experience vs. Customer Support Customer Experience, Customer Service, and… customer support +6 More From chq_master_librarians
AI in Customer Experience, Customer Service &… duration 8 minutes 27 seconds AI in Customer Experience, Customer Service &… AI in Customer Experience, Customer Service & Customer Support	AI in Customer Experience, Customer Service & Customer Support Join Amanda Downie as she explores how AI-powered… customer experience +6 More From chq_master_librarians
Customer Experience Acronym Guide: Tools for… duration 7 minutes 33 seconds Customer Experience Acronym Guide: Tools for… Customer Experience Acronym Guide: Tools for Data-Driven Insights	Customer Experience Acronym Guide: Tools for Data-Driven Insights Amanda Downie dives into the importance of data… data +5 More From chq_master_librarians
Augmenting the Human: How IBM Delivers AI-driven… duration 49 minutes 22 seconds Augmenting the Human: How IBM Delivers AI-driven… Augmenting the Human: How IBM Delivers AI-driven Customer Service to Enterprise Organisations	Augmenting the Human: How IBM Delivers AI-driven Customer Service to Enterprise Organisations Faced with rising customer expectations and… generative ai +11 More From chq_master_librarians
MOL Group remake the service station experience… duration 2 minutes 58 seconds MOL Group remake the service station experience… MOL Group remake the service station experience with AI-powered, data-driven customer engagement	MOL Group remake the service station experience with AI-powered, data-driven customer engagement MOL is an integrated oil and gas company with… customer engagement +6 More From chq_master_librarians
Put AI to work in financial services to transform… duration 1 minute 8 seconds Put AI to work in financial services to transform… Put AI to work in financial services to transform customer service	Put AI to work in financial services to transform customer service In financial services, interactions must be based… financial services +16 More From chq_master_librarians
Not just a chatbot: Build virtual agents that are… duration 32 minutes 42 seconds Not just a chatbot: Build virtual agents that are… Not just a chatbot: Build virtual agents that are actually helpful with gen AI	Not just a chatbot: Build virtual agents that are actually helpful with gen AI Virtual agents have been part of our lives for a… customer experience +13 More From chq_master_librarians
Developing the future with open-source AI models duration 15 minutes 31 seconds Developing the future with open-source AI models Developing the future with open-source AI models	Developing the future with open-source AI models Gen AI is changing life for everyone, even for… generative ai +9 More From chq_master_librarians
Save people from screaming… duration 18 minutes 31 seconds Save people from screaming… Save people from screaming "representative"	Save people from screaming "representative" Do you really need a human on the line, or do you… virtual assistant +9 More From chq_master_librarians
AI Unleashed: Elevate customer service to new… duration 40 minutes 38 seconds AI Unleashed: Elevate customer service to new… AI Unleashed: Elevate customer service to new horizons	AI Unleashed: Elevate customer service to new horizons Uncover AI's potential to revolutionize… artificial intelligence +7 More From chq_master_librarians
Delivering Exceptional Customer Experience… duration 48 minutes 12 seconds Delivering Exceptional Customer Experience… Delivering Exceptional Customer Experience Through Unbounded Analytics	Delivering Exceptional Customer Experience Through Unbounded Analytics All organizations have been in some phase of… instana +4 More From 120000KCTK 120000KCTK
IBM watsonx Assistant: Integrations duration 2 minutes 18 seconds IBM watsonx Assistant: Integrations IBM watsonx Assistant: Integrations	IBM watsonx Assistant: Integrations For a virtual assistant to reach its full… watson assistant +12 More From chq_master_librarians
Operationalizing CX personalization duration 2 minutes 9 seconds Operationalizing CX personalization Operationalizing CX personalization	Operationalizing CX personalization Pierre Charchaflian, Vice President and Senior… personalization +6 More From chq_master_librarians
IBM watsonx Assistant: Call Center Modernization duration 2 minutes 28 seconds IBM watsonx Assistant: Call Center Modernization IBM watsonx Assistant: Call Center Modernization	IBM watsonx Assistant: Call Center Modernization With watsonx Assistant you can make your AI… ai +20 More From chq_master_librarians
IBM watsonx Assistant: Customer Experience duration 2 minutes 53 seconds IBM watsonx Assistant: Customer Experience IBM watsonx Assistant: Customer Experience	IBM watsonx Assistant: Customer Experience Customers don’t like digging for… watson assistant +12 More From chq_master_librarians