Search for tag: "customer experience"
Augmenting the Human: How IBM Delivers AI-driven Customer Service to Enterprise OrganisationsFaced with rising customer expectations and operational costs, companies and business owners are increasingly challenged to modernize their customer service. Contact centers, as a particular arena of… |
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MOL Group remake the service station experience with AI-powered, data-driven customer engagementMOL is an integrated oil and gas company with 25,000 employees in 30 countries, and over 2,400 service stations in 10 countries. Today, their transformation focus is on accelerating their journey… |
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Put AI to work in financial services to transform customer serviceIn financial services, interactions must be based on trust. One negative transaction or experience can lose a client. With gen AI, you can transform your contact center into a profit generator. |
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Not just a chatbot: Build virtual agents that are actually helpful with gen AIVirtual agents have been part of our lives for a long time, but can they replace humans as they become faster and more accurate with generative AI? Listen to host Albert Lawrence discuss the… |
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Developing the future with open-source AI modelsGen AI is changing life for everyone, even for those creating it, aka developers. In this episode, host Albert Lawrence and IBM Developer Advocate JJ Asghar discuss why “open” is so… |
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Save people from screaming "representative"Do you really need a human on the line, or do you just need to give virtual agents a chance? Listen to host Albert Lawrence, Jeannie Walters, customer experience speaker and trainer, and Morgan… |
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AI Unleashed: Elevate customer service to new horizonsUncover AI's potential to revolutionize customer care and improve customer satisfaction. Discover the transformative potential of AI-driven customer service strategies reshaping customer… |
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Delivering Exceptional Customer Experience Through Unbounded AnalyticsAll organizations have been in some phase of digital transformation or working on becoming more agile. With today’s new realities, many of these initiatives have been kicked into high-gear.… |
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IBM watsonx Assistant: IntegrationsFor a virtual assistant to reach its full potential and deliver personalized and effective experiences, it needs to be capable of integrating with just about anything, from digital channels to… |
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Operationalizing CX personalizationPierre Charchaflian, Vice President and Senior Partner in IBM Consulting, discusses how to best operationalize personalization of customer experience across an organization, at scale. For more, read… |
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IBM watsonx Assistant: Call Center ModernizationWith watsonx Assistant you can make your AI virtual assistant available over the phone and guide callers through actions with the same sophistication as in chat. This will dramatically reduce call… |
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IBM watsonx Assistant: Customer ExperienceCustomers don’t like digging for information and don’t want to be put on hold to get simple answers – they expect an immediate connection and quick resolutions to their problems.… |
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Let's rethink customer serviceIf you designed your customer service experience for a new company, what would you automate to make it better? Find out in this expert video. |
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A Product Mindset - Dialexa, an IBM CompanyScott Harper, Co-Founder and CEO of Dialexa, an IBM Company, shares how they help companies deliver great business outcomes with innovative digital products. |
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O IBM Watson Assistant resolve os problemas do cliente na primeira vezO IBM Watson Assistant é um assistente virtual alimentado por IA que fornece aos clientes respostas rápidas, consistentes e precisas em qualquer plataforma de mensagens, aplicativo,… |
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التحول الذكي لتجربة العملاء مع IBM وAdobeتجربة العملاء أمر في غاية الأهمية. إن تصميم عملك من أجل التغيير السريع وتوفير التجارب السياقية المخصصة لكل عميل يتوقعها يتطلب نهجًا مُعادًا تصوره لتطوير المحتوى وتقديمه. يلتقي التحول الذكي للمحتوى… |