Search for tag: "customer"

Creating customer profile

Learn how to create a customer profile that can be used to create and manage orders.

From  270004T8GY 270004T8GY

Delivering Exceptional Customer Experience Through Unbounded Analytics

All organizations have been in some phase of digital transformation or working on becoming more agile. With today’s new realities, many of these initiatives have been kicked into high-gear.…

From  120000KCTK 120000KCTK

IBM watsonx Assistant: Integrations

For a virtual assistant to reach its full potential and deliver personalized and effective experiences, it needs to be capable of integrating with just about anything, from digital channels to…

From  chq_master_librarians

Operationalizing CX personalization

Pierre Charchaflian, Vice President and Senior Partner in IBM Consulting, discusses how to best operationalize personalization of customer experience across an organization, at scale. For more, read…

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Customer Success and Client Engineering Open Evening Invite Q2

Invitation to the Client Engineering Open Evening Q2, summarising what an attendee might expect from the evening.

From  chq_master_librarians

IBM watsonx Assistant: Call Center Modernization

With watsonx Assistant you can make your AI virtual assistant available over the phone and guide callers through actions with the same sophistication as in chat. This will dramatically reduce call…

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IBM watsonx Assistant: Customer Experience

Customers don’t like digging for information and don’t want to be put on hold to get simple answers – they expect an immediate connection and quick resolutions to their problems.…

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Let's rethink customer service

If you designed your customer service experience for a new company, what would you automate to make it better? Find out in this expert video.

From  chq_master_librarians

A Product Mindset - Dialexa, an IBM Company

Scott Harper, Co-Founder and CEO of Dialexa, an IBM Company, shares how they help companies deliver great business outcomes with innovative digital products.

From  chq_master_librarians

Client Engineering and Customer Success Open Evening - London February 2023

Client Engineering and Customer Success Open Evening invite - London Innovation Studio on 22nd February 2023

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Appeasing customers with IBM Sterling Call Center

Learn how you can use the IBM Sterling Call Center next-generation application to appease customers and promote customer satisfaction.

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IBM Client Engineering and Customer Success Co-creation Open Evening - October 2022

We are excited to announce our next IBM co-creation open evening with CE and CSMs on October 6th in our London York Road offices, which provides a great opportunity to explore IBM hybrid cloud, Data…

From  50RA6U5D78 50RA6U5D78

Overview of the IBM and Wimbledon partnership

IBM has been the official technology partner for Wimbledon for 33 years, providing everything from the court side data catupre to the award winning digital platforms that take the tennis to a…

From  chq_master_librarians

An invitation to our Client Engineering and Customer Success Open Evening May 26th 2022

A short video to introduce the UKI Client Engineering and Customer Success teams and to invite clients to join us at our next Open Evening on Thur 26 May 2022.

From  chq_master_librarians

An Investment in Trust

In the current banking environment customers are putting more value on trust when deciding their banking partner. This goes beyond data security, it becomes personal. It’s impacting the way…

From  chq_master_librarians

Think Summit Moscow. Истории успеха клиентов IBM. МЕДСИ.

ИТ директор сети клиник МЕДСИ А.Богомолов рассказывает о том, как решения IBM Storwize позволили улучшить качество обслуживания пациентов.

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