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Learn how to create a customer profile that can be used to create and manage orders.
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All organizations have been in some phase of digital
transformation or working on becoming more agile. With today’s new realities,
many of these initiatives have been kicked into high-gear.…
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For a virtual assistant to reach its full potential and deliver
personalized and effective experiences, it needs to be capable of integrating
with just about anything, from digital channels to…
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Pierre Charchaflian, Vice President and Senior Partner in IBM Consulting, discusses how to best operationalize personalization of customer experience across an organization, at scale. For more, read…
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Invitation to the Client Engineering Open Evening Q2, summarising what an attendee might expect from the evening.
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With watsonx Assistant you can make your AI virtual assistant available over the phone and guide callers through actions with the same sophistication as in chat. This will dramatically reduce call…
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Customers don’t like digging for information and don’t want to be put on hold to get simple answers – they expect an immediate connection and quick resolutions to their problems.…
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If you designed your customer service experience for a new company, what would you automate to make it better? Find out in this expert video.
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Scott Harper, Co-Founder and CEO of Dialexa, an IBM Company, shares how they help companies deliver great business outcomes with innovative digital products.
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Client Engineering and Customer Success Open Evening invite - London Innovation Studio on 22nd February 2023
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Learn how you can use the IBM Sterling Call Center next-generation application to appease customers and promote customer satisfaction.
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We are excited to announce our next IBM co-creation open evening with CE and CSMs on October 6th in our London York Road offices, which provides a great opportunity to explore IBM hybrid cloud, Data…
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IBM
has been the official technology partner for Wimbledon for 33 years,
providing everything from the court side data catupre to the award
winning digital platforms that take the tennis to a…
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A short video to introduce the UKI Client Engineering and Customer Success teams and to invite clients to join us at our next Open Evening on Thur 26 May 2022.
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In the current banking environment customers are putting more value on
trust when deciding their banking partner. This goes beyond data
security, it becomes personal. It’s impacting the way…
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ИТ директор сети клиник МЕДСИ А.Богомолов рассказывает о том, как решения IBM Storwize позволили улучшить качество обслуживания пациентов.
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