Search for tag: "customer"

Is your data fueling your AI journey or slowing it down?

The #1 driver of revenue growth with Salesforce is prioritizing the quality, access, governance and connectivity of data. But data dominance is just the first of 3 priorities needed to drive an AI…

+7 More
From  chq_master_librarians

Not just a chatbot: Build virtual agents that are actually helpful with gen AI

Virtual agents have been part of our lives for a long time, but can they replace humans as they become faster and more accurate with generative AI? Listen to host Albert Lawrence discuss the…

From  chq_master_librarians

Developing the future with open-source AI models

Gen AI is changing life for everyone, even for those creating it, aka developers. In this episode, host Albert Lawrence and IBM Developer Advocate JJ Asghar discuss why “open” is so…

From  chq_master_librarians

IMS Insights Series: Solutions for Managing IMS DB and TM

August 2024 This video describes common IMS management tasks, such as IMS DB reorganizations and space management, and tools that you can use to perform those tasks. This video looks at these…

From  ZTPS - Z SW video management

IMS Insights Series: Customer Scenarios of Managing IMS

August 2024 This video describes several real-life customer scenarios where IMS had problems or didn't have proper backups, mostly due to lack of timely maintenance. For example, a common…

From  ZTPS - Z SW video management

Create business customer profile

Learn how to create business customer profiles in the IBM Sterling Call Center next-generation application and then help customers create and manage their orders.

From  270004T8GY 270004T8GY

Put AI to work for customer service in telco

In telco, building connections is everything. Empower your customers, drive growth and transform your business with AI and IBM.

From  chq_master_librarians

Explore how AI will impact the future of client experience in telecommunications

Ana Paula De Jesus Assis had the opportunity to explore how AI will impact the future of client experience in telecommunications during a recent conversation with Agustin Martin Mayo, Digital Care…

From  chq_master_librarians

Save people from screaming "representative" 

Do you really need a human on the line, or do you just need to give virtual agents a chance? Listen to host Albert Lawrence, Jeannie Walters, customer experience speaker and trainer, and Morgan…

From  chq_master_librarians

Umdenken Kundenservice

Umdenken Kundenservice

From  50JEU60KGG 50JEU60KGG

Umdenken Kundenservice

Umdenken

From  50JEU60KGG 50JEU60KGG

Umdenken Kundenservice

Umdenken Kundenservice

From  50JEU60KGG 50JEU60KGG

Umdenken Kundenservice

Umdenken Kundenservice

From  50JEU60KGG 50JEU60KGG

顧客のセルフサービスの再考

顧客のセルフサービスの再考

From  50JEU60KGG 50JEU60KGG

オペレーター体験の再考 

オペレーター体験の再考 

+5 More
From  50JEU60KGG 50JEU60KGG

顧客サービスの再考

顧客サービスの再考

+3 More
From  50JEU60KGG 50JEU60KGG