Search for tag: "customer"

AI in Customer Experience, Customer Service & Customer Support

Join Amanda Downie as she explores how AI-powered solutions can enhance customer satisfaction, reduce costs, and increase productivity. From chatbots to predictive maintenance, AI is transforming the…

From  chq_master_librarians

Customer Experience Acronym Guide: Tools for Data-Driven Insights

Amanda Downie dives into the importance of data and the tools that drive customer experience such as Customer Relationship Management (CRM) & Enterprise Resource Planning (ERP). From inventory…

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Augmenting the Human: How IBM Delivers AI-driven Customer Service to Enterprise Organisations

Faced with rising customer expectations and operational costs, companies and business owners are increasingly challenged to modernize their customer service. Contact centers, as a particular arena of…

From  chq_master_librarians

MOL Group remake the service station experience with AI-powered, data-driven customer engagement

MOL is an integrated oil and gas company with 25,000 employees in 30 countries, and over 2,400 service stations in 10 countries. Today, their transformation focus is on accelerating their journey…

From  chq_master_librarians

Put AI to work in government to transform citizen services

In government services, citizens expect the same exceptional customer service that they get in everyday life. With gen AI, you can transform your public service contact center into an optimal…

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Put AI to work in financial services to transform customer service

In financial services, interactions must be based on trust. One negative transaction or experience can lose a client. With gen AI, you can transform your contact center into a profit generator.

From  chq_master_librarians

The evolution of AI-powered customer experience at NatWest

Discover how NatWest’s upgraded digital assistant, Cora+, is using generative AI to transform customer service with personalized experiences and meaningful human connections.

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Is your data fueling your AI journey or slowing it down?

The #1 driver of revenue growth with Salesforce is prioritizing the quality, access, governance and connectivity of data. But data dominance is just the first of 3 priorities needed to drive an AI…

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Not just a chatbot: Build virtual agents that are actually helpful with gen AI

Virtual agents have been part of our lives for a long time, but can they replace humans as they become faster and more accurate with generative AI? Listen to host Albert Lawrence discuss the…

From  chq_master_librarians

Developing the future with open-source AI models

Gen AI is changing life for everyone, even for those creating it, aka developers. In this episode, host Albert Lawrence and IBM Developer Advocate JJ Asghar discuss why “open” is so…

From  chq_master_librarians

IMS Insights Series: Solutions for Managing IMS DB and TM

August 2024 This video describes common IMS management tasks, such as IMS DB reorganizations and space management, and tools that you can use to perform those tasks. This video looks at these…

From  ZTPS - Z SW video management

IMS Insights Series: Customer Scenarios of Managing IMS

MS Insights Series: August 2024 This video describes several real-life customer scenarios where IMS had problems or didn't have proper backups, mostly due to lack of timely maintenance. For…

From  ZTPS - Z SW video management

Create business customer profile

Learn how to create business customer profiles in the IBM Sterling Call Center next-generation application and then help customers create and manage their orders.

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Put AI to work in telco to transform customer service

In telco, building connections is everything. Empower your customers, drive growth and transform your business with AI and IBM.

From  chq_master_librarians

Explore how AI will impact the future of client experience in telecommunications

Ana Paula De Jesus Assis had the opportunity to explore how AI will impact the future of client experience in telecommunications during a recent conversation with Agustin Martin Mayo, Digital Care…

From  chq_master_librarians

Save people from screaming "representative" 

Do you really need a human on the line, or do you just need to give virtual agents a chance? Listen to host Albert Lawrence, Jeannie Walters, customer experience speaker and trainer, and Morgan…

From  chq_master_librarians