Search for tag: "customer"
Is your data fueling your AI journey or slowing it down?The #1 driver of revenue growth with Salesforce is prioritizing the quality, access, governance and connectivity of data. But data dominance is just the first of 3 priorities needed to drive an AI… |
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Not just a chatbot: Build virtual agents that are actually helpful with gen AIVirtual agents have been part of our lives for a long time, but can they replace humans as they become faster and more accurate with generative AI? Listen to host Albert Lawrence discuss the… |
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Developing the future with open-source AI modelsGen AI is changing life for everyone, even for those creating it, aka developers. In this episode, host Albert Lawrence and IBM Developer Advocate JJ Asghar discuss why “open” is so… |
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IMS Insights Series: Solutions for Managing IMS DB and TMAugust 2024 This video describes common IMS management tasks, such as IMS DB reorganizations and space management, and tools that you can use to perform those tasks. This video looks at these… |
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IMS Insights Series: Customer Scenarios of Managing IMSAugust 2024 This video describes several real-life customer scenarios where IMS had problems or didn't have proper backups, mostly due to lack of timely maintenance. For example, a common… |
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Create business customer profileLearn how to create business customer profiles in the IBM Sterling Call Center next-generation application and then help customers create and manage their orders. |
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Put AI to work for customer service in telcoIn telco, building connections is everything. Empower your customers, drive growth and transform your business with AI and IBM. |
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Explore how AI will impact the future of client experience in telecommunicationsAna Paula De Jesus Assis had the opportunity to explore how AI will impact the future of client experience in telecommunications during a recent conversation with Agustin Martin Mayo, Digital Care… |
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Save people from screaming "representative"Do you really need a human on the line, or do you just need to give virtual agents a chance? Listen to host Albert Lawrence, Jeannie Walters, customer experience speaker and trainer, and Morgan… |
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