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Gustavo Carvalho Domingos, Telefónica & Luq Niazi, IBM | MWC26 Barcelona

In this interview from MWC Barcelona 2026, Luq…

From  chq_master_librarians

Agent Assist for watsonx Orchestrate

Support your human agents in real time. Agent…

From  chq_master_librarians

AI Agents: Enhancing Support with Automation and Empowerment

How can AI agents transform support? Amanda…

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IBM Support Assistant

Discover how IBM Technology Lifecycle Services…

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IBM watsonx Orchestrate: AI agents with natural-voice capabilities—Coming soon

Discover how AI agents are revolutionizing…

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Inventory segmentation overview

This video explains the functionalities of…

From  CORE-ADMINS

Redefining marketing automation and personalization with generative AI

How is generative AI changing the world of…

From  chq_master_librarians

Metrics in CX: The Acronym Guide to Key Metrics that Measure Customer Experiences

Editorial Strategist Amanda Downie takes us…

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Customer Service vs. Customer Experience vs. Customer Support

Customer Experience, Customer Service, and…

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AI in Customer Experience, Customer Service & Customer Support

Join Amanda Downie as she explores how AI-powered…

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Customer Experience Acronym Guide: Tools for Data-Driven Insights

Amanda Downie dives into the importance of data…

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UFC Insights Engine built with IBM watsonx

IBM and UFC announce a new sports and technology…

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Augmenting the Human: How IBM Delivers AI-driven Customer Service to Enterprise Organisations

Faced with rising customer expectations and…

From  chq_master_librarians

MOL Group remake the service station experience with AI-powered, data-driven customer engagement

MOL is an integrated oil and gas company with…

From  chq_master_librarians

Put AI to work in government to transform citizen services

In government services, citizens expect the same…

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Put AI to work in financial services to transform customer service

In financial services, interactions must be based…

From  chq_master_librarians