Search for tag: "customer"

Save people from screaming "representative" 

Generative AI can make human agents and virtual agents better at resolving queries, leading us to pro-active, empathetic customer service—if you build it right. Dive into this and more with…

From  chq_master_librarians

Umdenken Kundenservice

Umdenken Kundenservice

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Umdenken Kundenservice

Umdenken

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Umdenken Kundenservice

Umdenken Kundenservice

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Umdenken Kundenservice

Umdenken Kundenservice

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顧客のセルフサービスの再考

顧客のセルフサービスの再考

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オペレーター体験の再考 

オペレーター体験の再考 

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顧客サービスの再考

顧客サービスの再考

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Chatbots and Customer Service

You've been there before: the automated customer service options send you in circles, you can't get your question answered or your problem addressed - and you can't reach a human…

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Putting AI to work for Customer Service - Trailer

The contact center—the hub of most customer service operations—has come a long way in the past couple of decades. Tools such as interactive voice response (IVR), agent assist, robotic…

From  chq_master_librarians

Embracing Generative AI for Elevated Customer Service

Customer service has topped the list of functions CEOs consider a #1 priority for generative AI investment¹, so the race is on to accelerate adoption of these technologies. Join IBM to learn…

From  chq_master_librarians

Rethink the agent experience

What if you could use generative AI not to replace your CSRs but to make them more productive ? It’s time to rethink the agent experience.

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Rethink contact-center operations

What if AI could help you turn contact-center operations from a sunk cost into a relationship builder? It’s time to rethink contact centers.

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Rethink customer self-service

What if generative AI could create virtual assistants that can answer virtually everything? It’s time to rethink customer self-service.

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Rethink customer service

What if generative AI could help you make customer-service relationships stronger? It’s time to rethink customer service.

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Lets Create 2023

We are thrilled to announce the return of the Client Engineering and Customer Success Open Evening on November 16th, 2023, at the IBM Innovation Center in London. This year we are launching our…

From  chq_master_librarians