Search for tag: "service"

304 Media

Year in review with the producers of the AIOps… duration 20 minutes 42 seconds Year in review with the producers of the AIOps… Year in review with the producers of the AIOps Corner podcast	Year in review with the producers of the AIOps Corner podcast In today’s episode of the AIOps Corner podcast, Joe Winchester, IBM Z Senior Technical Staff Manager and Master Inventor, is joined by the IBM producers of the podcast series, Mary… aiops +13 More From 1000003W0J 1000003W0J
Customer Service vs. Customer Experience vs.… duration 6 minutes 38 seconds Customer Service vs. Customer Experience vs.… Customer Service vs. Customer Experience vs. Customer Support	Customer Service vs. Customer Experience vs. Customer Support Customer Experience, Customer Service, and Customer Support are three distinct aspects of how businesses interact with customers. In this video, Amanda Downie explores the differences between these… customer support +6 More From chq_master_librarians
AI in Customer Experience, Customer Service &… duration 8 minutes 27 seconds AI in Customer Experience, Customer Service &… AI in Customer Experience, Customer Service & Customer Support	AI in Customer Experience, Customer Service & Customer Support Join Amanda Downie as she explores how AI-powered solutions can enhance customer satisfaction, reduce costs, and increase productivity. From chatbots to predictive maintenance, AI is transforming the… customer experience +6 More From chq_master_librarians
New features in IBM z/OS DFSMS Cloud Data Manager… duration 3 minutes 56 seconds New features in IBM z/OS DFSMS Cloud Data Manager… New features in IBM z/OS DFSMS Cloud Data Manager V1.2: sharing z/OS data through cloud storage	New features in IBM z/OS DFSMS Cloud Data Manager V1.2: sharing z/OS data through cloud storage IBM z/OS DFSMS Cloud Data Manager (DFSMScdm) helps you leverage your cloud storage from z/OS. With support for writing z/OS data to cloud storage at scale, and reading data from cloud into z/OS,… dfsmscdm +17 More From 1000003W0J 1000003W0J
Augmenting the Human: How IBM Delivers AI-driven… duration 49 minutes 22 seconds Augmenting the Human: How IBM Delivers AI-driven… Augmenting the Human: How IBM Delivers AI-driven Customer Service to Enterprise Organisations	Augmenting the Human: How IBM Delivers AI-driven Customer Service to Enterprise Organisations Faced with rising customer expectations and operational costs, companies and business owners are increasingly challenged to modernize their customer service. Contact centers, as a particular arena of… generative ai +11 More From chq_master_librarians
Put AI to work in government to transform citizen… duration 1 minute 3 seconds Put AI to work in government to transform citizen… Put AI to work in government to transform citizen services	Put AI to work in government to transform citizen services In government services, citizens expect the same exceptional customer service that they get in everyday life. With gen AI, you can transform your public service contact center into an optimal… government +9 More From chq_master_librarians
Put AI to work in financial services to transform… duration 1 minute 8 seconds Put AI to work in financial services to transform… Put AI to work in financial services to transform customer service	Put AI to work in financial services to transform customer service In financial services, interactions must be based on trust. One negative transaction or experience can lose a client. With gen AI, you can transform your contact center into a profit generator. financial services +16 More From chq_master_librarians
Introduction to IBM z/OS DFSMS Cloud Data… duration 1 minute 27 seconds Introduction to IBM z/OS DFSMS Cloud Data… Introduction to IBM z/OS DFSMS Cloud Data Manager: sharing z/OS data through cloud storage	Introduction to IBM z/OS DFSMS Cloud Data Manager: sharing z/OS data through cloud storage IBM z/OS DFSMS Cloud Data Manager (DFSMScdm) helps you leverage your cloud storage from z/OS. With support for writing z/OS data to cloud storage at scale, and reading data from cloud into z/OS,… dfsmscdm +16 More From 1000003W0J 1000003W0J
IBM Consulting Advantage: A new approach to… duration 1 minute 53 seconds IBM Consulting Advantage: A new approach to… IBM Consulting Advantage: A new approach to consulting	IBM Consulting Advantage: A new approach to consulting IBM Consulting Advantage, a first-of-its-kind AI-powered delivery platform, empowers IBM experts to achieve differentiated solutions that accelerate value creation at scale. Start maximizing your ROI… ibm consulting +5 More From chq_master_librarians
Introduction to IBM Consulting Advantage duration 1 minute 0 seconds Introduction to IBM Consulting Advantage Introduction to IBM Consulting Advantage	Introduction to IBM Consulting Advantage IBM Consulting Advantage, a first-of-its-kind AI-powered delivery platform, empowers IBM experts to achieve differentiated solutions that accelerate value creation at scale. Start maximizing your ROI… ibm consulting +6 More From chq_master_librarians
The evolution of AI-powered customer experience… duration 4 minutes 32 seconds The evolution of AI-powered customer experience… The evolution of AI-powered customer experience at NatWest	The evolution of AI-powered customer experience at NatWest Discover how NatWest’s upgraded digital assistant, Cora+, is using generative AI to transform customer service with personalized experiences and meaningful human connections. ibm +14 More From chq_master_librarians
Accelerating revenue with IBM Webinar \| … duration 57 minutes 55 seconds Accelerating revenue with IBM Webinar \| … Accelerating revenue with IBM Webinar \| Winning with AI and Hybrid Cloud	Accelerating revenue with IBM Webinar \| Winning with AI and Hybrid Cloud Wondering how to leverage AI and hybrid cloud leading technology to help your clients transform their business? Watch this webinar and learn how IBM’s technology strategy and Partner Plus… ibm partner plus +11 More From chq_master_librarians
What is iPaaS – Integration Platform as a… duration 8 minutes 25 seconds What is iPaaS – Integration Platform as a… What is iPaaS – Integration Platform as a Service	What is iPaaS – Integration Platform as a Service What is iPaaS Lightboard Video. This video provides an overview of the concept of modern iPaaS – Integration Platform as a Service. While connecting applications, APIs, and data can be a bit… ipaas +8 More From chq_master_librarians
Is your data fueling your AI journey or slowing… duration 50 seconds Is your data fueling your AI journey or slowing… Is your data fueling your AI journey or slowing it down?	Is your data fueling your AI journey or slowing it down? The #1 driver of revenue growth with Salesforce is prioritizing the quality, access, governance and connectivity of data. But data dominance is just the first of 3 priorities needed to drive an AI… saleforce +7 More From chq_master_librarians
How LTIMindtree’s digital assistant is… duration 2 minutes 12 seconds How LTIMindtree’s digital assistant is… How LTIMindtree’s digital assistant is helping clients speed up productivity with IBM watsonx Orchestrate	How LTIMindtree’s digital assistant is helping clients speed up productivity with IBM watsonx Orchestrate LTIMindtree, a large global system integrator, combines their skills and industry knowledge with IBM watsonx Orchestrate to create a digital assistant for the insurance industry. The assistant helps… ibm ecosystem +9 More From chq_master_librarians
Proactive Incident Detection with IBM Z Anomaly… duration 6 minutes 49 seconds Proactive Incident Detection with IBM Z Anomaly… Proactive Incident Detection with IBM Z Anomaly Analytics Ensemble AI	Proactive Incident Detection with IBM Z Anomaly Analytics Ensemble AI IBM Z Anomaly Analytics is a solution that can notify IT Operators and System Programmers of emerging IT operational issues in advance. The new Ensemble release advances this capability by… ibm z anomaly analytics +13 More From 1000003W0J 1000003W0J