Search for tag: "service"

Configuring the certificate

This video demonstrates how to configure the certificate before you start to use Z ChatOps. For more information, see https://www.ibm.com/docs/en/z-chatops/1.1.3.x.

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Configuring Z ChatOps server

This video demos how to configure the IBM Z ChatOps server. For more information, see https://www.ibm.com/docs/en/z-chatops/1.1.3.x.

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Configuring Mattermost

This video demonstrates how to configure Mattermost for IBM Z ChatOps. For more information, see https://www.ibm.com/docs/en/z-chatops/1.1.3.x.

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Configuring the IBM Service Management Unite data provider for IBM Z ChatOps

This video demonstrates how to configure the SMU data provider for Z ChatOps. For more information, see https://www.ibm.com/docs/en/z-chatops/1.1.3.x.

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Configuring IBM Z Workload Scheduler data provider for IBM Z ChatOps

This video demonstrates how to configure ZWS data provider for Z ChatOps. For more information, see https://www.ibm.com/docs/en/z-chatops/1.1.3.x.

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IBM Cloud Hyper Protect Crypto Services and IBM Cloud for VMware solutions introduction

Explore an overview of IBM Cloud® Hyper Protect Crypto Services for VMware. For more information about Hyper Protect Crypto Services, visit: https://www.ibm.com/products/hyper-protect-crypto.

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IBM Z Anomaly Analytics KPI Context

This video demonstrates the new Key Performance Indicator Context capability for IBM Z Anomaly Analytics metric based anomaly detection feature. For more information about IBM Z Anomaly Analytics,…

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Putting AI to work for Customer Service - Trailer

The contact center—the hub of most customer service operations—has come a long way in the past couple of decades. Tools such as interactive voice response (IVR), agent assist, robotic…

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AIOps on IBM Z: Synchronizing resources with ServiceNow

In this video, we will show you how AIOps on IBM Z solutions can enable your ServiceNow problem and change management system to be more accurate and efficient in assigning tickets to IBM Z…

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Embracing Generative AI for Elevated Customer Service

Customer service has topped the list of functions CEOs consider a #1 priority for generative AI investment¹, so the race is on to accelerate adoption of these technologies. Join IBM to learn…

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IBM Wazi as a Service Overview

Do you need to improve your developer experience? Watch this video to understand how you can easily accelerate cloud native development and testing of z/OS applications with a z/OS Virtual Server in…

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AIOps on IBM Z: Integrated Observability

In this video we simulate how AIOps for IBM Z solutions solve an issue originating in a mainframe subcomponent, impacting a hybrid business application. Learn more about AIOps on IBM Z…

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Rethink the agent experience

What if you could use generative AI not to replace your CSRs but to make them more productive ? It’s time to rethink the agent experience.

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Rethink contact-center operations

What if AI could help you turn contact-center operations from a sunk cost into a relationship builder? It’s time to rethink contact centers.

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Rethink customer self-service

What if generative AI could create virtual assistants that can answer virtually everything? It’s time to rethink customer self-service.

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Rethink customer service

What if generative AI could help you make customer-service relationships stronger? It’s time to rethink customer service.

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