Search for tag: "experience"

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Save people from screaming… duration 18 minutes 31 seconds Save people from screaming… Save people from screaming "representative"	Save people from screaming "representative" Do you really need a human on the line, or do you just need to give virtual agents a chance? Listen to host Albert Lawrence, Jeannie Walters, customer experience speaker and trainer, and Morgan… virtual assistant human assistant customer service customer experience generative ai business transformation en-us english (u.s.) ai in action podcast ctas in production From chq_master_librarians
The human side of HR—Fostering genuine… duration 21 minutes 39 seconds The human side of HR—Fostering genuine… The human side of HR—Fostering genuine connections with AI	The human side of HR—Fostering genuine connections with AI Can AI help build a world where your resumes don’t end up in a black hole and companies can find the right candidates easily? Listen to host Albert Lawrence, Jon Lester, VP of HR, technology,… human resources candidate-management generative ai business transformation user experience en-us english (u.s.) ctas in production From chq_master_librarians
Mundane to motivated: delegating with GAI duration 19 minutes 44 seconds Mundane to motivated: delegating with GAI Mundane to motivated: delegating with GAI	Mundane to motivated: delegating with GAI AI can write code, your emails, and respond to most customer questions. So, what’s left for humans to do? Listen to podcast host Albert Lawrence along with Jessica Rockwood, VP of client… artificial intelligence generative ai ai for business employee experience workflow data en-us english (u.s.) ctas in production From chq_master_librarians
AusNet Services in partnership with IBM and SAP. duration 3 minutes 41 seconds AusNet Services in partnership with IBM and SAP. AusNet Services in partnership with IBM and SAP.	AusNet Services in partnership with IBM and SAP. AusNet Services amps up its human resources operations with IBM and SAP. employee experience human resources platform ausnet services en-us english (u.s.) ctas in production From chq_master_librarians
AI Unleashed: Elevate customer service to new… duration 40 minutes 38 seconds AI Unleashed: Elevate customer service to new… AI Unleashed: Elevate customer service to new horizons	AI Unleashed: Elevate customer service to new horizons Uncover AI's potential to revolutionize customer care and improve customer satisfaction. Discover the transformative potential of AI-driven customer service strategies reshaping customer… artificial intelligence dreamforce salesforce ai for customer service customer experience en-us english (u.s.) ctas in production From chq_master_librarians
IBM Sterling Intelligent Promising: Accurate… duration 2 minutes 16 seconds IBM Sterling Intelligent Promising: Accurate… IBM Sterling Intelligent Promising: Accurate Delivery Dates	IBM Sterling Intelligent Promising: Accurate Delivery Dates Brief summary of IBM Sterling Intelligent Promising capabilities for accurate delivery estimates sterling intelligent promising delivery estimates online shopping shopping experience en-us english (u.s.) ctas in production From chq_master_librarians
Delivering Exceptional Customer Experience… duration 48 minutes 12 seconds Delivering Exceptional Customer Experience… Delivering Exceptional Customer Experience Through Unbounded Analytics	Delivering Exceptional Customer Experience Through Unbounded Analytics All organizations have been in some phase of digital transformation or working on becoming more agile. With today’s new realities, many of these initiatives have been kicked into high-gear.… instana customer experience analytics en-us english (u.s.) From 120000KCTK 120000KCTK
IBM watsonx Assistant: Integrations duration 2 minutes 18 seconds IBM watsonx Assistant: Integrations IBM watsonx Assistant: Integrations	IBM watsonx Assistant: Integrations For a virtual assistant to reach its full potential and deliver personalized and effective experiences, it needs to be capable of integrating with just about anything, from digital channels to… watson assistant watson assistant demo conversational ai chatbot chatbots chatbot integrations customer experience customer service nlu nlp en-us english (u.s.) ctas in production From chq_master_librarians
IBM Instana Digital Experience duration 1 minute 52 seconds IBM Instana Digital Experience IBM Instana Digital Experience	IBM Instana Digital Experience Elevate your Digital Experience, Learn as we unveil the remarkable capabilities of IBM Instana in optimizing your digital experience. Discover how this cutting-edge platform revolutionizes… observability instana apm digital experience en-us english (u.s.) ctas in production From chq_master_librarians
Operationalizing CX personalization duration 2 minutes 9 seconds Operationalizing CX personalization Operationalizing CX personalization	Operationalizing CX personalization Pierre Charchaflian, Vice President and Senior Partner in IBM Consulting, discusses how to best operationalize personalization of customer experience across an organization, at scale. For more, read… personalization customer experience personalization at scale adobe summit en-us english (u.s.) ctas in production From chq_master_librarians
IBM watsonx Assistant: Call Center Modernization duration 2 minutes 28 seconds IBM watsonx Assistant: Call Center Modernization IBM watsonx Assistant: Call Center Modernization	IBM watsonx Assistant: Call Center Modernization With watsonx Assistant you can make your AI virtual assistant available over the phone and guide callers through actions with the same sophistication as in chat. This will dramatically reduce call… ai chatbot watson assistant watson assistant demo conversational ai customer service customer support voicebot voicebot technology voice chatbot call center ai chatbot ai voice chatbot customer experience client experience watson assistant voice wavi watson assistant voice interaction en-us english (u.s.) ctas in production From chq_master_librarians
IBM watsonx Assistant: Customer Experience duration 2 minutes 53 seconds IBM watsonx Assistant: Customer Experience IBM watsonx Assistant: Customer Experience	IBM watsonx Assistant: Customer Experience Customers don’t like digging for information and don’t want to be put on hold to get simple answers – they expect an immediate connection and quick resolutions to their problems.… watson assistant conversational ai chatbots chatbot customer experience customer service customer support en-us english (u.s.) nlp nlu ai chatbot ctas in production From chq_master_librarians
Let's rethink customer service duration 2 minutes 27 seconds Let's rethink customer service Let's rethink customer service	Let's rethink customer service If you designed your customer service experience for a new company, what would you automate to make it better? Find out in this expert video. watson assistant automate intelligent automation ai customer experience en-us english (u.s.) ctas in production From chq_master_librarians
Témoignage Pernod Ricard - L’IA,… duration 4 minutes 21 seconds Témoignage Pernod Ricard - L’IA,… Témoignage Pernod Ricard - L’IA, nouveau bras armé de la performance en entreprise	Témoignage Pernod Ricard - L’IA, nouveau bras armé de la performance en entreprise En 2021, le groupe Pernod Ricard dévoilait les contours de sa transformation ambitieuse autour de la data. Analyse de cette nouvelle trajectoire avec Pierre-Yves Calloc’h et David… pernod ricard transformation digitale ia & data aide à la décision expérience utilisateur fr-fr french ctas in production From chq_master_librarians
A Product Mindset - Dialexa, an IBM Company duration 2 minutes 53 seconds A Product Mindset - Dialexa, an IBM Company A Product Mindset - Dialexa, an IBM Company	A Product Mindset - Dialexa, an IBM Company Scott Harper, Co-Founder and CEO of Dialexa, an IBM Company, shares how they help companies deliver great business outcomes with innovative digital products. dialexa ibm company digital product engineering customer experience digital transformation ibm consulting en-us english (u.s.) ctas in production From chq_master_librarians
Témoignage Stellantis - « Nous… duration 3 minutes 36 seconds Témoignage Stellantis - « Nous… Témoignage Stellantis - « Nous voulons devenir la première mobility tech company »	Témoignage Stellantis - « Nous voulons devenir la première mobility tech company » Mise à mal pendant la crise sanitaire, l’industrie automobile a vu certains acteurs réussir à relever brillamment le défi de la diversifi cation. C’est le cas… stellantis transformation digitale mobilité expérience client sécurité fr-fr french ctas in production From chq_master_librarians