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Virtual agents have been part of our lives for a long time, but can they replace humans as they become faster and more accurate with generative AI? Listen to host Albert Lawrence discuss the…

Gen AI is changing life for everyone, even for those creating it, aka developers. In this episode, host Albert Lawrence and IBM Developer Advocate JJ Asghar discuss why “open” is so…

Do you really need a human on the line, or do you just need to give virtual agents a chance? Listen to host Albert Lawrence, Jeannie Walters, customer experience speaker and trainer, and Morgan…

Can AI help build a world where your resumes don’t end up in a black hole and companies can find the right candidates easily? Listen to host Albert Lawrence, Jon Lester, VP of HR, technology,…

AI can write code, your emails, and respond to most customer questions. So, what’s left for humans to do? Listen to podcast host Albert Lawrence along with Jessica Rockwood, VP of client…

AusNet Services amps up its human resources operations with IBM and SAP.

Uncover AI's potential to revolutionize customer care and improve customer satisfaction. Discover the transformative potential of AI-driven customer service strategies reshaping customer…

Brief summary of IBM Sterling Intelligent Promising capabilities for accurate delivery estimates

All organizations have been in some phase of digital transformation or working on becoming more agile. With today’s new realities, many of these initiatives have been kicked into high-gear.…

For a virtual assistant to reach its full potential and deliver personalized and effective experiences, it needs to be capable of integrating with just about anything, from digital channels to…

Elevate your Digital Experience, Learn as we unveil the remarkable capabilities of IBM Instana in optimizing your digital experience. Discover how this cutting-edge platform revolutionizes…

Pierre Charchaflian, Vice President and Senior Partner in IBM Consulting, discusses how to best operationalize personalization of customer experience across an organization, at scale. For more, read…

With watsonx Assistant you can make your AI virtual assistant available over the phone and guide callers through actions with the same sophistication as in chat. This will dramatically reduce call…

Customers don’t like digging for information and don’t want to be put on hold to get simple answers – they expect an immediate connection and quick resolutions to their problems.…

If you designed your customer service experience for a new company, what would you automate to make it better? Find out in this expert video.

En 2021, le groupe Pernod Ricard dévoilait les contours de sa transformation ambitieuse autour de la data. Analyse de cette nouvelle trajectoire avec Pierre-Yves Calloc’h et David…