Search for tag: "experience"
AI in Customer Experience, Customer Service & Customer SupportJoin Amanda Downie as she explores how AI-powered solutions can enhance customer satisfaction, reduce costs, and increase productivity. From chatbots to predictive maintenance, AI is transforming the… |
|
Customer Experience Acronym Guide: Tools for Data-Driven InsightsAmanda Downie dives into the importance of data and the tools that drive customer experience such as Customer Relationship Management (CRM) & Enterprise Resource Planning (ERP). From inventory… |
|
AI solutions advisor intro – Digital Labor (wxO)This video introduces the AI solutions advisor for Digital Labor (wxO), an interactive asset that helps clients find the right solution to automate their Digital Labor requirements and infuse their… |
|
Augmenting the Human: How IBM Delivers AI-driven Customer Service to Enterprise OrganisationsFaced with rising customer expectations and operational costs, companies and business owners are increasingly challenged to modernize their customer service. Contact centers, as a particular arena of… |
|
MOL Group remake the service station experience with AI-powered, data-driven customer engagementMOL is an integrated oil and gas company with 25,000 employees in 30 countries, and over 2,400 service stations in 10 countries. Today, their transformation focus is on accelerating their journey… |
|
Getting Started - Introduction to managing content (11.2.2)This video is intended for someone new to IBM Cognos Analytics. In the video the terms content, private content and public content are defined. It also demonstrates how to manage content… |
|
Getting started - Navigating IBM Cognos Analytics with Watson (11.2.2)In this video you will learn how to navigate in IBM Cognos Analytics which will improve your experience as you become for efficient. You will see how to navigate the Open menu, how to… |
|
Put AI to work in government to transform citizen servicesIn government services, citizens expect the same exceptional customer service that they get in everyday life. With gen AI, you can transform your public service contact center into an optimal… |
|
Put AI to work in financial services to transform customer serviceIn financial services, interactions must be based on trust. One negative transaction or experience can lose a client. With gen AI, you can transform your contact center into a profit generator. |
|
Not just a chatbot: Build virtual agents that are actually helpful with gen AIVirtual agents have been part of our lives for a long time, but can they replace humans as they become faster and more accurate with generative AI? Listen to host Albert Lawrence discuss the… |
|
Developing the future with open-source AI modelsGen AI is changing life for everyone, even for those creating it, aka developers. In this episode, host Albert Lawrence and IBM Developer Advocate JJ Asghar discuss why “open” is so… |
|
Save people from screaming "representative"Do you really need a human on the line, or do you just need to give virtual agents a chance? Listen to host Albert Lawrence, Jeannie Walters, customer experience speaker and trainer, and Morgan… |
|
The human side of HR—Fostering genuine connections with AICan AI help build a world where your resumes don’t end up in a black hole and companies can find the right candidates easily? Listen to host Albert Lawrence, Jon Lester, VP of HR, technology,… |
|
Mundane to motivated: delegating with GAIAI can write code, your emails, and respond to most customer questions. So, what’s left for humans to do? Listen to podcast host Albert Lawrence along with Jessica Rockwood, VP of client… |
|
AI Unleashed: Elevate customer service to new horizonsUncover AI's potential to revolutionize customer care and improve customer satisfaction. Discover the transformative potential of AI-driven customer service strategies reshaping customer… |