Search for tag: "contact center"

Contact center optimization helps keep classrooms open

A state public health agency in the US increases the speed of case investigations by 5x when it engages IBM Global Business Services – Cognitive Process Services and Cognitive Business Decision…

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Salesforce Einstein​で変革するコンタクト・センター

コンタクト・センターは、この1年間、組織を急速にシフトし、新しいテクノロジーに適応する必要がありました。適応性や柔軟性などの重要なスキルは、これまで以上に不可欠です。詳細:https://www.ibm.com/jp-ja/services/salesforce/contact-center

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Deliver an unrivaled experience for your customers with IBM Watson and Salesforce

Hear from Gregg Spratto, VP of Operations at Autodesk, about the Watson and Salesforce partnership, and how it can be leveraged to transform customer care. Discover how businesses are using AI to…

From  CHQMKT_Services

Deliver an unrivaled experience for your customers with IBM Watson and Salesforce

Hear from Gregg Spratto, VP of Operations at Autodesk, about the Watson and Salesforce partnership, and how it can be leveraged to transform customer care. Discover how businesses are using AI to…

From  CHQMKT_Services

Redefining the contact centre of tomorrow

Elevate customer interactions to create a resilient contact centre that addresses business challenges now and in the future.

From  CHQMKT_Europe

Unlock Your Contact Center AI with Salesforce Einstein​

Go beyond cost containment & contact deflection for a more responsive contact center that fosters customer loyalty. Learn where you are in your contact center transformation and solid…

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Customer Experience First with Salesforce Service Cloud​

Go beyond cost containment & contact deflection for a more responsive contact center that fosters customer loyalty. Learn where you are in your contact center transformation and solid…

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Empower the Agent Experience with Twilio

Go beyond cost containment & contact deflection for a more responsive contact center that fosters customer loyalty. Learn where you are in your contact center transformation and solid…

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The Contact Center Landscape with ICMI

Go beyond cost containment & contact deflection for a more responsive contact center that fosters customer loyalty. Learn where you are in your contact center transformation and solid…

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Indosat reinvents the contact center with IBM

Indosat Ooredoo was seeking to enhance customer experience and agent productivity by embedding digital in all customer interactions. Indosat Ooredoo collaborated with IBM to modernize its contact…

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