Search for tag: "contact center"

12 Media

02:12 Contact center optimization helps keep classrooms… Contact center optimization helps keep classrooms open	Contact center optimization helps keep classrooms open A state public health agency in the US increases the speed of case investigations by 5x when it engages IBM Global Business Services – Cognitive Process Services and Cognitive Business Decision… covid-19 contact center testing case investigation garage agile pandemic safety school opening ibm watson ibm watson assistant From 310001C2YN 310001C2YN on June 23rd, 2021
10:12 Salesforce Einsteinで変革するコンタクト・センター Salesforce Einsteinで変革するコンタクト・センター	Salesforce Einsteinで変革するコンタクト・センターコンタクト・センターは、この1年間、組織を急速にシフトし、新しいテクノロジーに適応する必要がありました。適応性や柔軟性などの重要なスキルは、これまで以上に不可欠です。詳細：https://www.ibm.com/jp-ja/services/salesforce/contact-center salesforce einstein japan contact center allison rhodes From CorpMkt-EiC-JD on January 14th, 2021
10:12 Salesforce Einstein AIによるコンタクト・センター改革 Salesforce Einstein AIによるコンタクト・センター改革	Salesforce Einstein AIによるコンタクト・センター改革 5 in 10: 5 Tips to Improve Your Contact Center in 10 minutes Each 10-minute episode of this fast-paced, multi-part series will explore tips and tricks to innovate and deliver exceptional employee… salesforce einstein contact center artificial intelligence From CorpMkt-EiC-JD on December 4th, 2020
10:55 ICMIによるThe Contact Centerの全貌 ICMIによるThe Contact Centerの全貌	ICMIによるThe Contact Centerの全貌 5 in 10: 5 Tips to Improve Your Contact Center in 10 minutesEach 10-minute episode of this fast-paced, multi-part series will explore tips and tricks to innovate and deliver exceptional employee and… icmi contact center customer experience From CorpMkt-EiC-JD on December 4th, 2020
03:00 Deliver an unrivaled experience for your… Deliver an unrivaled experience for your customers with IBM Watson and Salesforce	Deliver an unrivaled experience for your customers with IBM Watson and Salesforce Hear from Gregg Spratto, VP of Operations at Autodesk, about the Watson and Salesforce partnership, and how it can be leveraged to transform customer care. Discover how businesses are using AI to… ai watson customer experience smarter contact center From CHQMKT_Services on December 3rd, 2020
03:00 Deliver an unrivaled experience for your… Deliver an unrivaled experience for your customers with IBM Watson and Salesforce	Deliver an unrivaled experience for your customers with IBM Watson and Salesforce Hear from Gregg Spratto, VP of Operations at Autodesk, about the Watson and Salesforce partnership, and how it can be leveraged to transform customer care. Discover how businesses are using AI to… ai watson customer experience smarter contact center From CHQMKT_Services on November 29th, 2020
06:30 Redefining the contact centre of tomorrow Redefining the contact centre of tomorrow	Redefining the contact centre of tomorrow Elevate customer interactions to create a resilient contact centre that addresses business challenges now and in the future. automation ai smarter business contact center ibm services gbs ctas in production From CHQMKT_Europe on November 23rd, 2020
10:12 Unlock Your Contact Center AI with Salesforce… Unlock Your Contact Center AI with Salesforce Einstein	Unlock Your Contact Center AI with Salesforce Einstein Go beyond cost containment & contact deflection for a more responsive contact center that fosters customer loyalty. Learn where you are in your contact center transformation and solid… ibm services contact center salesforce salesforce einstein ctas in production amanda mock From 270006HDJ4 270006HDJ4 on October 22nd, 2020
10:11 Customer Experience First with Salesforce Service… Customer Experience First with Salesforce Service Cloud	Customer Experience First with Salesforce Service Cloud Go beyond cost containment & contact deflection for a more responsive contact center that fosters customer loyalty. Learn where you are in your contact center transformation and solid… ibm services salesforce contact center ctas in production amanda mock From 270006HDJ4 270006HDJ4 on October 22nd, 2020
10:21 Empower the Agent Experience with Twilio Empower the Agent Experience with Twilio	Empower the Agent Experience with Twilio Go beyond cost containment & contact deflection for a more responsive contact center that fosters customer loyalty. Learn where you are in your contact center transformation and solid… ibm services contact center ctas in production amanda mock From 270006HDJ4 270006HDJ4 on October 22nd, 2020
10:55 The Contact Center Landscape with ICMI The Contact Center Landscape with ICMI	The Contact Center Landscape with ICMI Go beyond cost containment & contact deflection for a more responsive contact center that fosters customer loyalty. Learn where you are in your contact center transformation and solid… ibm services contact center ctas in production amanda mock From 270006HDJ4 270006HDJ4 on October 20th, 2020
01:00 Indosat reinvents the contact center with IBM Indosat reinvents the contact center with IBM	Indosat reinvents the contact center with IBM Indosat Ooredoo was seeking to enhance customer experience and agent productivity by embedding digital in all customer interactions. Indosat Ooredoo collaborated with IBM to modernize its contact… contact center salesforce bluewolf ibm garage ibm services agility gbs data analytics efficiency design thinking client stories telco omnichannel 3t cai ix From 310001C2YN 310001C2YN on October 15th, 2020