Search for tag: "chat"

IBM Security Fireside Chat with Andy Kennedy and Abhijit Chakravorty

Insightful chat between Andy Kennedy, Senior Cloud Solutions Architect, Microsoft and Abhijit Chakravorty, Partner & Security Competence Leader, IBM Security.

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AIOps on IBM zSystems: Automated Resolution

In this video we highlight a hybrid cloud scenario where IBM’s integrated zSystems AIOps portfolio can help you apply intelligent and self-correcting automation through the use of full-stack…

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通用汽车金融公司 +IBM:使用 Waston Assistant 回答客户问题,改善员工工作体验

通用汽车金融公司是汽车行业领导者通用汽车的金融服务部门,它将 Waston Assistant 视为 "另一名团队成员",帮助回答客户的常规问题,并在竞争激烈的环境中改善员工的工作体验。 在COVID-19期间,Watson Assistant 处理了 50-60% 的实时聊天请求,在没有人工干预的情况下解决了大约 90% 的问题。了解更多 IBM Watson…

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IBM Chat with Support for IBM i Products

IBM Chat with Support is a new way that Systems Support is using our Watson technology to help customers solve their issues with IBM i, IBM i on Cloud, WebSphere Application Server for IBM i, and DB2…

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GM Financial + IBM: Using Watson Assistant to answer customer questions and improve the employee workday

Bob Beatty, EVP of Customer Experience, GM Financial, talks about how they empowered employees by using "another team member," Watson Assistant, to answer routine customer questions and…

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Technical Support Chat

This video demonstrates the convenience and value of electronically chatting with IBM technical support experts. Start chatting with us today through the IBM Support Portal at: support.ibm.com

From  IBM Training

Help Desk Best Practices for IBM Connections Chat

During a recent Ask the Experts session, Asia Bashadi from L2 Support spoke about the best practices to follow when working through a chat issue with Support. More information on this session,…

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