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IBM 기술지원서비스는 멀티벤더 IT 환경을 대상으로 전문가 단일 소스를 지원합니다. 이를 통해 복잡성을 줄이고 기술지원 비용을 절감할 수 있습니다. IBM은 전 세계적으로 높은 수준의 사전 예방적이고 예측 가능한 IT 지원을 제공하고 있습니다. 자국어 지원이 포함된 전 세계 57개 지원 센터, 전 세계 19,000명의 IT 기술지원 전문가, 130만…
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IBM Electronic Support provides the tools and resources you need to install and use your IBM products, prevent problems from occurring, keep your products up-to-date, troubleshoot problems that may…
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This video introduces the benefits of IBM Call Home, and how you can implement this support service in your environment to proactively maintain all of your IBM Storage systems.
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This video introduces the IBM Spectrum LSF Support Center mobile app. The IBM Spectrum LSF Support Center provides a mobile access point to support resources and IBM Spectrum LSF product information.…
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This video provides an overview of on IBM technical support chat, which IBM clients can use to chat with support agents about open service requests.
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This video demonstrates how to use the Enhanced Customer Data Repository (ECuRep) to submit problem diagnostic data to IBM Technical Support.
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This video demonstrates how to send problem diagnostic data to IBM using the IBM Secure Diagnostic Data Upload Utility (SDDUU). A command line version is available. Please refer to:…
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This video provides a brief description of the IBM Support Assistant and how it can help you troubleshoot system issues. Visit IBM Support Assistant at: http://ibm.co/ISAfromYT
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This video demonstrates how to work with and manage cases in IBM Support Assistant 5.0 Team Server. Visit IBM Support Assistant at: http://ibm.co/ISAfromYT
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This video describes how IBM captures knowledge while solving client issues, and then publishes this knowledge on the Web. Visit the IBM Support Portal at: http://ibm.co/SupportPortalfromYT
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This video demonstrates how to download a software fix from IBM Fix Central. Visit Fix Central at: http://ibm.co/FixCentralfromYT
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This video demonstrates how to work with file actions in IBM Support Assistant 5.0 Team Server. Visit IBM Support Assistant at: http://ibm.co/ISAfromYT
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This video explains the roles and responsibilities of the IBM Site Technical Contact, or STC. Each organization selects an STC when it purchases software from IBM through IBM Service Request.
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This video will help you understand the stages of the IBM Product Lifecycle, including End of Support.
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This video demonstrates the added benefits that IBM Accelerated Value Program clients receive from the IBM Support Portal. Visit the IBM Support Portal at: http://ibm.co/SupportPortalfromYT
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This video demonstrates new features introduced in IBM Support Assistant Team Server V5 Fix Pack 1. Visit IBM Support Assistant at: http://ibm.co/ISAfromYT
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