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An Introduction to KCS in IBM

This video introduces you to Knowledge-Centered Service, or KCS, an industry best practice for developing a support organization that truly integrates knowledge.

From  550005NGVW 550005NGVW

KCS: Assess value

This video looks at why it’s important to measure our knowledge activities.

From  IBM Training

How IBM Uses Knowledge Centered Support (KCS)

This video describes how IBM captures knowledge while solving client issues, and then publishes this knowledge on the Web. Visit the IBM Support Portal at:

From  IBM Training