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An Introduction to KCS in IBM

This video introduces you to Knowledge-Centered Service, or KCS, an industry best practice for developing a support organization that truly integrates knowledge.

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KCS: Assess value

This video looks at why it’s important to measure our knowledge activities.

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How IBM Uses Knowledge Centered Support (KCS)

This video describes how IBM captures knowledge while solving client issues, and then publishes this knowledge on the Web. Visit the IBM Support Portal at: http://ibm.co/SupportPortalfromYT

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