Search for tag: "kcs"

04:12 An Introduction to KCS in IBM An Introduction to KCS in IBM	An Introduction to KCS in IBM This video introduces you to Knowledge-Centered Service, or KCS, an industry best practice for developing a support organization that truly integrates knowledge. support kcs knowledge centered service english (u.s.) en-us From 550005NGVW 550005NGVW
02:21 KCS: Assess value KCS: Assess value	KCS: Assess value This video looks at why it’s important to measure our knowledge activities. kcs core concept assess value support english (u.s.) en-us From IBM Training
02:50 How IBM Uses Knowledge Centered Support (KCS) How IBM Uses Knowledge Centered Support (KCS)	How IBM Uses Knowledge Centered Support (KCS) This video describes how IBM captures knowledge while solving client issues, and then publishes this knowledge on the Web. Visit the IBM Support Portal at: http://ibm.co/SupportPortalfromYT technical support knowledge centered support kcs english (u.s.) en-us From IBM Training