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Faced with rising customer expectations and operational costs, companies and business owners are increasingly challenged to modernize their customer service. Contact centers, as a particular arena of…

In financial services, interactions must be based on trust. One negative transaction or experience can lose a client. With gen AI, you can transform your contact center into a profit generator.

In our IMS Community Call hosted on 07.30.2024, the IMS team discussed the following topics: Updates from the previous quarter Upcoming events, conferences, webinars, enhancements, and blog releases…

See how Big Lots enhanced the shopper experience from Discovery to Delivery by leveraging IBM Sterling Intelligent Promising

In our IMS Community Call hosted on 01.30.2024, the IMS team discussed the following topics: ✔ Updates from the previous quarter ✔ What to expect in the next quarter ✔ Upcoming…

In our IMS Community Call for Q3, the IMS team discussed the following topics: ✔ Updates from the previous quarter ✔ What to expect in the next quarter ✔ Upcoming events,…

This demo showcases the native integration between watsonx Assistant and NICE CXOne, from a builder perspective. The video highlights various capabilities including how to build in Actions (our…

Learn how to help customers with the price adjustments and payments for their orders by using the IBM Sterling Call Center (next-generation) application.

With watsonx Assistant you can make your AI virtual assistant available over the phone and guide callers through actions with the same sophistication as in chat. This will dramatically reduce call…

Learn how to help customers manage their shipments by using the IBM Sterling Call Center (next-generation) application.

Learn how to cancel an order completely or partially by using the IBM Sterling Call Center (Next-generation) application.

Learn how to apply and resolve order holds by using the IBM Sterling Call Center application.

Learn how you can use the IBM Sterling Call Center next-generation application to appease customers and promote customer satisfaction.

IBM Sterling Call Center next-generation application is a new user interface that is enhanced so that you can quickly and easily address customer requests.

TrashTag gagne le challenge mondial Universités avec une idée innovante : de la Blockchain, de l’IA et du Cloud pour dépolluer notre planète !

Meet the global winner of the Call for Code – P-TECH Challenge 2021. Congratulations to all who participated!