Search for tag: "call"
Augmenting the Human: How IBM Delivers AI-driven Customer Service to Enterprise OrganisationsFaced with rising customer expectations and operational costs, companies and business owners are increasingly challenged to modernize their customer service. Contact centers, as a particular arena of… |
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Put AI to work in financial services to transform customer serviceIn financial services, interactions must be based on trust. One negative transaction or experience can lose a client. With gen AI, you can transform your contact center into a profit generator. |
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IMS Community Call - Q3 2024In our IMS Community Call hosted on 07.30.2024, the IMS team discussed the following topics: Updates from the previous quarter Upcoming events, conferences, webinars, enhancements, and blog releases… |
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Big Lots + IBM : An enhanced shopper experience from Discovery to DeliverySee how Big Lots enhanced the shopper experience from Discovery to Delivery by leveraging IBM Sterling Intelligent Promising |
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IMS Community Call - Q1 2024In our IMS Community Call hosted on 01.30.2024, the IMS team discussed the following topics: ✔ Updates from the previous quarter ✔ What to expect in the next quarter ✔ Upcoming… |
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IMS Community Call - Q3 2023In our IMS Community Call for Q3, the IMS team discussed the following topics: ✔ Updates from the previous quarter ✔ What to expect in the next quarter ✔ Upcoming events,… |
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IBM watsonx Assistant + NICE CXone: Builder demoThis demo showcases the native integration between watsonx Assistant and NICE CXOne, from a builder perspective. The video highlights various capabilities including how to build in Actions (our… |
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Adjusting price and managing paymentsLearn how to help customers with the price adjustments and payments for their orders by using the IBM Sterling Call Center (next-generation) application. |
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IBM watsonx Assistant: Call Center ModernizationWith watsonx Assistant you can make your AI virtual assistant available over the phone and guide callers through actions with the same sophistication as in chat. This will dramatically reduce call… |
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Managing order fulfillmentLearn how to help customers manage their shipments by using the IBM Sterling Call Center (next-generation) application. |
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Canceling ordersLearn how to cancel an order completely or partially by using the IBM Sterling Call Center (Next-generation) application. |
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Applying and resolving holds - IBM Sterling Call CenterLearn how to apply and resolve order holds by using the IBM Sterling Call Center application. |
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Appeasing customers with IBM Sterling Call CenterLearn how you can use the IBM Sterling Call Center next-generation application to appease customers and promote customer satisfaction. |
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IBM Sterling Call Center overviewIBM Sterling Call Center next-generation application is a new user interface that is enhanced so that you can quickly and easily address customer requests. |
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TrashTag : lauréate de Call for Code 2021 consacré au développement durableTrashTag gagne le challenge mondial Universités avec une idée innovante : de la Blockchain, de l’IA et du Cloud pour dépolluer notre planète ! |
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P-TECH Call for Code - Cherrish WaterMeet the global winner of the Call for Code – P-TECH Challenge 2021. Congratulations to all who participated! |