Search for tag: "kcs"

An Introduction to KCS in IBM

This video introduces you to Knowledge-Centered Service, or KCS, an industry best practice for developing a support organization that truly integrates knowledge.

From  5012EW5JYM 5012EW5JYM on January 11th, 2018 8,177 plays

KCS: Sufficient to Solve

This video addresses one of the core concepts of Knowledge-Centered Service, or KCS. That concept is “Sufficient to solve”.

From  5012EW5JYM 5012EW5JYM on November 30th, 2017 1,568 plays

KCS: Leadership

This video talks about your leadership role in successfully implementing KCS across IBM.

From  5012EW5JYM 5012EW5JYM on November 30th, 2017 53 plays

KCS: Demand Driven knowledge

This video discusses the KCS core concept of Demand Driven knowledge.

From  5012EW5JYM 5012EW5JYM on November 30th, 2017 1,682 plays

KCS: Abundance

This video discusses the KCS core concept of Abundance.

From  5012EW5JYM 5012EW5JYM on November 17th, 2017 1,767 plays

KCS: Create Value

This video discusses the KCS core concept of Creating Value..

From  5012EW5JYM 5012EW5JYM on November 17th, 2017 1,767 plays

KCS: Assess value

This video looks at why it’s important to measure our knowledge activities.

From  5012EW5JYM 5012EW5JYM on November 3rd, 2017 1,602 plays

KCS: Collective Experience and Ownership

This video discusses two more core concepts in KCS: Collective Experience and Collective Ownership.

From  5012EW5JYM 5012EW5JYM on November 3rd, 2017 1,735 plays

KCS: Transformation and Continuous Improvement

This video explains how KCS uses a Double Loop process to ensure the continuous improvement of our knowledge content.

From  5012EW5JYM 5012EW5JYM on November 3rd, 2017 1,720 plays

KCS in 5 Minutes

This video describes the concepts of Knowledge Centered Service (KCS): its origin, its steps, its benefits, and its implementation.

From  5012EW5JYM 5012EW5JYM on October 12th, 2017 4,274 plays

How IBM Uses Knowledge Centered Support (KCS)

This video describes how IBM captures knowledge while solving client issues, and then publishes this knowledge on the Web. Visit the IBM Support Portal at: http://ibm.co/SupportPortalfromYT

From  5012EW5JYM 5012EW5JYM on August 15th, 2017 221 plays