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Thumbnail for entry An Introduction to KCS in IBM

An Introduction to KCS in IBM

duration 4 minutes 12 seconds

An Introduction to KCS in IBM

An Introduction to KCS in IBM

An Introduction to KCS in IBM

This video introduces you to Knowledge-Centered Service, or KCS, an industry best practice for developing a support organization that truly integrates knowledge.

support
kcs
knowledge centered service
english (u.s.)
en-us
From  550005NGVW 550005NGVW