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03:14duration 3 minutes 14 seconds
Adjusting price and managing payments
Learn how to help customers with the price…
03:27duration 3 minutes 27 seconds
Managing order fulfillment
Learn how to help customers manage their…
02:05duration 2 minutes 5 seconds
Canceling orders
Learn how to cancel an order completely or…
02:04duration 2 minutes 4 seconds
Applying and resolving holds - IBM Sterling Call…
Applying and resolving holds - IBM Sterling Call Center
Learn how to apply and resolve order holds by…
01:33duration 1 minute 33 seconds
Appeasing customers with IBM Sterling Call Center
Learn how you can use the IBM Sterling Call…
03:02duration 3 minutes 2 seconds
IBM Sterling Call Center overview
IBM Sterling Call Center next-generation…