Search for tag: "help desk"

BRF: IBM Watson을 통한 서비스 데스크 혁명

Brasil Foods의 AI 서비스 데스크가 어떻게 직원의 사용자 지원 경험을 어떻게 변화시켰는지 소개합니다

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Solution demo: Workplace Support Services with Watson

See four typical user interactions with the solution, which uses analytics, cognitive technology and automation to drive outstanding IT service desk support experiences. Learn how…

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CrushBank: Using machine learning to transform IT support

CrushBank partners with IBM to develop a cloud-based support application that uses the IBM Watson Rank and Retrieve service. This application enables the help desk personnel to quickly find the most…

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Help Desk Best Practices for IBM Connections Chat

During a recent Ask the Experts session, Asia Bashadi from L2 Support spoke about the best practices to follow when working through a chat issue with Support. More information on this session,…

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