Search for tag: "help desk"

BRF: IBM Watson을 통한 서비스 데스크 혁명

Brasil Foods의 AI 서비스 데스크가 어떻게 직원의 사용자 지원 경험을 어떻게 변화시켰는지 소개합니다

From  270007MK9V 270007MK9V on September 29th, 2020

Solution demo: Workplace Support Services with Watson

See four typical user interactions with the solution, which uses analytics, cognitive technology and automation to drive outstanding IT service desk support experiences. ibm.biz/servicedesk Learn how…

From  270006HDJ4 270006HDJ4 on May 3rd, 2019

CrushBank: Using machine learning to transform IT support

CrushBank partners with IBM to develop a cloud-based support application that uses the IBM Watson Rank and Retrieve service. This application enables the help desk personnel to quickly find the most…

From  5500022KRT 5500022KRT on September 10th, 2018

Help Desk Best Practices for IBM Connections Chat

During a recent Ask the Experts session, Asia Bashadi from L2 Support spoke about the best practices to follow when working through a chat issue with Support. More information on this session,…

From  120000DANV 120000DANV on April 4th, 2016