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Not just a chatbot: Build virtual agents that are actually helpful with gen AI

Virtual agents have been part of our lives for a long time, but can they replace humans as they become faster and more accurate with generative AI? Listen to host Albert Lawrence discuss the…

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Creating returns and exchanges - IBM Sterling Call Center

Learn how to create returns and exchanges for customer orders in the IBM Sterling Call Center next-generation application and help customers return or exchange their orders.

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