Search for tag: "cognitive support platform"

Managing Your IBM Customer Number (ICN)

This video demonstrates the steps to manage support access requests to your company’s Support account.

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Introducing the IBM Support Community Search

This video demonstrates how to find solutions in the IBM Support community that is available for selected.

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Sorting and Filtering Cases

This video demonstrates how to sort and filter support cases in the IBM Support site.

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Open Hardware Cases

This video demonstrates how to open support cases in the IBM Support site.

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Support Access

This video demonstrates how to use the Support Access page on the IBM Support site to manage your individual access.

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Profile & Settings

This video demonstrates how to edit your profile & settings information in the IBM Support site so you can customize and improve your support experience.

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Introducing The New IBM Support Site

This video introduces the new IBM Support site to hardware clients.

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How To Open A Case

This video demonstrates how to open support cases in the IBM Support site.

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User Administration

This video demonstrates how to use the IBM Support Site’s User Administration features.

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Cognitive Support is Moving to IBM MediaCenter

All of IBM Systems Support is moving to IBM MediaCenter, including Cognitive, Storage, and IBM Z. You will see our videos embedded in our documentation as appropriate. If you have a comment or a…

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Introducing the new IBM Support Site for IBM i clients

Join IBM Systems Integration Lead John Goodson as he demonstrates how to use the new IBM Support site. You can download the presentation slides at this site: http://ibm.biz/IBMisupport.

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Introducing the new IBM Support Site for IBM Z clients

Join IBM Systems Integration Lead John Goodson as he demonstrates how to use the new IBM Support site. You can download the presentation slides at this site: http://ibm.biz/Ztraining

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Managing your IBM Customer Number (ICN)

This video demonstrates the steps to manage support access requests to your company’s Support account. It assumes that you are the account administrator.

From  550005NGVW 550005NGVW

Requesting access to your company's IBM Support account

This video demonstrates the steps to request access to your company’s Support account. It refers to the IBM Support site at http://www.ibm.com/mysupport.

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