UNION BANK accelerates return on investment with IBM ECM

"IBM Datacap and IBM Case Manager puts development in the hands of the business. Project turnaround is the fastest in the bank's history." Albert Pena, vice president of bank operations.Business Challenge: Like most financial institutions today, Union Bank faces an unfriendly environment of sustained low interest rates and increased regulatory oversight. Yet the bank continues to demonstrate resourcefulness in meeting ambitious financial goals.The Solution: While replacing paper with electronic forms and documents yielded significant benefit, Union Bank is realizing the biggest gains by making these digital images accessible within the context of a business activity or customer interaction. To date, the company has developed almost 25 applications linking captured images to automated workflow and is using case management to focus processes around the customer for rapid, efficient response. The Benefits:*70% ROI within 18 months of implementing document capture*Saved $500,000 through automated workflow*Compressed process times from days to minutesSolution Components:IBM® Case ManagerIBM Datacap Taskmaster Capture IBM FileNet® Content ManagerIBM FileNet Image ServicesIBM FileNet Case FoundationIBM FormsIBM Business Partner - Pyramid Solutions IBM Business Partner -- Imagine Solutions. Visit the IBM Enterprise Content Management website for more information about our business solutions: https://ibm.biz/BdFqXz