Electronic Support
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From Expert Labs Learning May 24th, 2022
This video introduces you to the instructor and agenda of the Administration of IBM Cloud Pak for Data course. -
From 120000DX34 120000DX34 August 15th, 2019
Join IBM Systems Integration Lead John Goodson as he demonstrates how to use the new IBM Support site. You can download the presentation slides at this site:… -
From 120000DX34 120000DX34 June 17th, 2019
Join IBM Systems Integration Lead John Goodson as he demonstrates how to use the new IBM Support site. You can download the presentation slides at this site: … -
From 120000DX34 120000DX34 February 5th, 2019
By using the power of Watson solutions, we are transforming your support experience. Watson Chatbot provides a self-service option in an engaging chat experience. -
From 120000DX34 120000DX34 February 1st, 2019
This video demonstrates how the Watson Question Assistant helps you resolve issues faster. -
From IBM_systems_support February 1st, 2019
This video demonstrates how IBM is leveraging Watson to help agents optimize how they spend their time. -
From 120000DX34 120000DX34 February 1st, 2019
This video demonstrates how IBM is leveraging Watson to help agents optimize how they spend their time. -
From 120000DX34 120000DX34 November 26th, 2018
This video demonstrates the steps to manage support access requests to your company’s Support account. It assumes that you are the account administrator. -
From 120000DX34 120000DX34 June 6th, 2018
This video demonstrates how to open and manage cases in the IBM Support community that is available for select products. -
From 120000DX34 120000DX34 June 6th, 2018
This video demonstrates how to find solutions in the IBM Support community that is available for selected products. -
From 120000DX34 120000DX34 June 6th, 2018
This video demonstrates how to use the IBM Support community forums that are available for select products. -
From IBM_systems_support January 11th, 2018
This video introduces you to Knowledge-Centered Service, or KCS, an industry best practice for developing a support organization that truly integrates… -
From 120000DX34 120000DX34 December 4th, 2017
This video demonstrates how to add and manage systems in the new IBM Call Home Web. -
From 120000DX34 120000DX34 November 3rd, 2017
IBM is enhancing your experience with an improved self-service support platform that is illuminated by Watson. -
From 120000DX34 120000DX34 October 30th, 2017
This video demonstrates how to use the IBM Support community forums that are available for select products. Watch the other videos in this series: * Search,…