IBM Support offers a comprehensive portfolio of online technical support tools and information to help you maintain your IBM products and prevent, diagnose, and resolve problems. This channel contains information and tutorials about the IBM Support portfolio.
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This video introduces you to the instructor and agenda of the Administration of IBM Cloud Pak for Data course.
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Join IBM Systems Integration Lead John Goodson as he demonstrates how to use the new IBM Support site. You can download the presentation slides at this site:…
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Join IBM Systems Integration Lead John Goodson as he demonstrates how to use the new IBM Support site. You can download the presentation slides at this site: …
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By using the power of Watson solutions, we are transforming your support experience. Watson Chatbot provides a self-service option in an engaging chat experience.
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This video demonstrates how the Watson Question Assistant helps you resolve issues faster.
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This video demonstrates how IBM is leveraging Watson to help agents optimize how they spend their time.
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This video demonstrates how IBM is leveraging Watson to help agents optimize how they spend their time.
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This video demonstrates the steps to manage support access requests to your company’s Support account. It assumes that you are the account administrator.
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This video demonstrates the steps to request access to your company’s Support account. It refers to the IBM Support site at http://www.ibm.com/mysupport.
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This video demonstrates how to open and manage cases in the IBM Support community that is available for select products.
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This video demonstrates how to find solutions in the IBM Support community that is available for selected products.
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This video demonstrates how to use the IBM Support community forums that are available for select products.
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This video introduces you to Knowledge-Centered Service, or KCS, an industry best practice for developing a support organization that truly integrates…
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This video demonstrates how to add and manage systems in the new IBM Call Home Web.
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IBM is enhancing your experience with an improved self-service support platform that is illuminated by Watson.