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This video introduces you to the instructor and agenda of the Administration of IBM Cloud Pak for Data course.
Welcome to the Administration of IBM Cloud Pak…
From Expert Labs Learning
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Join IBM Systems Integration Lead John Goodson as he demonstrates how to use the new IBM Support site. You can download the presentation slides at this site:…
Introducing the new IBM Support Site for IBM i…
From IBM Training
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Join IBM Systems Integration Lead John Goodson as he demonstrates how to use the new IBM Support site. You can download the presentation slides at this site: …
Introducing the new IBM Support Site for IBM Z…
From IBM Training
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By using the power of Watson solutions, we are transforming your support experience. Watson Chatbot provides a self-service option in an engaging chat experience.
IBM Watson Chatbot
From IBM Training
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This video demonstrates how the Watson Question Assistant helps you resolve issues faster.
Watson Question Assistant
From IBM Training
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This video demonstrates how IBM is leveraging Watson to help agents optimize how they spend their time.
Watson Case Prioritization (Lightning)
From IBM_systems_support
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This video demonstrates how IBM is leveraging Watson to help agents optimize how they spend their time.
Watson Case Prioritization
From IBM Training
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This video demonstrates the steps to manage support access requests to your company’s Support account. It assumes that you are the account administrator.
Managing your IBM Customer Number (ICN)
From IBM Training
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This video demonstrates how to open and manage cases in the IBM Support community that is available for select products.
IBM Support Community: Open and manage cases…
From IBM Training
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This video demonstrates how to find solutions in the IBM Support community that is available for selected products.
Introducing the IBM Support Community: Search…
From IBM Training
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This video demonstrates how to use the IBM Support community forums that are available for select products.
Introducing the IBM Support Community: Forums…
From IBM Training
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This video introduces you to Knowledge-Centered Service, or KCS, an industry best practice for developing a support organization that truly integrates…
An Introduction to KCS in IBM
From IBM_systems_support
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This video demonstrates how to add and manage systems in the new IBM Call Home Web.
Managing Your Systems in IBM Call Home Web
From IBM Training
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IBM is enhancing your experience with an improved self-service support platform that is illuminated by Watson.
IBM Support with Watson
From IBM Training
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This video demonstrates how to use the IBM Support community forums that are available for select products. Watch the other videos in this series: * Search,…
Introducing the IBM Support Forums
From IBM Training
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