Search for tag: "technical support"

IBM 기술지원서비스는 멀티벤더 IT 환경을 대상으로 전문가 단일 소스를 지원합니다. 이를 통해 복잡성을 줄이고 기술지원 비용을 절감할 수 있습니다. IBM은 전 세계적으로 높은 수준의 사전 예방적이고 예측 가능한 IT 지원을 제공하고 있습니다. 자국어 지원이 포함된 전 세계 57개 지원 센터, 전 세계 19,000명의 IT 기술지원 전문가, 130만…

IBM Electronic Support provides the tools and resources you need to install and use your IBM products, prevent problems from occurring, keep your products up-to-date, troubleshoot problems that may…

This video introduces the benefits of IBM Call Home, and how you can implement this support service in your environment to proactively maintain all of your IBM Storage systems.

This video introduces the IBM Spectrum LSF Support Center mobile app. The IBM Spectrum LSF Support Center provides a mobile access point to support resources and IBM Spectrum LSF product information.…

This video provides an overview of on IBM technical support chat, which IBM clients can use to chat with support agents about open service requests.

This video demonstrates how to use the Enhanced Customer Data Repository (ECuRep) to submit problem diagnostic data to IBM Technical Support.

This video demonstrates how to send problem diagnostic data to IBM using the IBM Secure Diagnostic Data Upload Utility (SDDUU). A command line version is available. Please refer to:…

This video provides a brief description of the IBM Support Assistant and how it can help you troubleshoot system issues. Visit IBM Support Assistant at: http://ibm.co/ISAfromYT

This video demonstrates how to work with and manage cases in IBM Support Assistant 5.0 Team Server. Visit IBM Support Assistant at: http://ibm.co/ISAfromYT

This video describes how IBM captures knowledge while solving client issues, and then publishes this knowledge on the Web. Visit the IBM Support Portal at: http://ibm.co/SupportPortalfromYT

This video demonstrates how to download a software fix from IBM Fix Central. Visit Fix Central at: http://ibm.co/FixCentralfromYT

This video demonstrates how to work with file actions in IBM Support Assistant 5.0 Team Server. Visit IBM Support Assistant at: http://ibm.co/ISAfromYT

This video explains the roles and responsibilities of the IBM Site Technical Contact, or STC. Each organization selects an STC when it purchases software from IBM through IBM Service Request.

This video will help you understand the stages of the IBM Product Lifecycle, including End of Support.

This video demonstrates the added benefits that IBM Accelerated Value Program clients receive from the IBM Support Portal. Visit the IBM Support Portal at: http://ibm.co/SupportPortalfromYT

This video demonstrates new features introduced in IBM Support Assistant Team Server V5 Fix Pack 1. Visit IBM Support Assistant at: http://ibm.co/ISAfromYT