Search for tag: "contact center"

Put AI to work in financial services to transform customer service

In financial services, interactions must be based on trust. One negative transaction or experience can lose a client. With gen AI, you can transform your contact center into a profit generator.

From  chq_master_librarians

Rhode Island Department of Health: Contact center optimization helps keep classrooms open

A state public health agency in the US increases the speed of case investigations by 5x when it engages IBM Consulting to deploy a contact-center-as-a-service solution augmented by a virtual…

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From  chq_master_librarians