Rhode Island Department of Health: Contact center optimization helps keep classrooms open

A state public health agency in the US increases the speed of case investigations by 5x when it engages IBM Consulting to deploy a contact-center-as-a-service solution augmented by a virtual assistant built with IBM Watson Assistant.

“IBM was able to really shoulder to shoulder with us to implement things that allowed us to support Rhode Islanders in ways we never would have been able to do independently,” explains Kristine Campagna, COO of COVID Operations, Rhode Island Department of Health.

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