Search for tag: "omnichannel"

Indosat Ooredoo was seeking to enhance customer experience and agent productivity by embedding digital in all customer interactions. Indosat Ooredoo collaborated with IBM to modernize its contact…

With Watson, you can reduce your cost per order and increase customer satisfaction by optimizing the routing of online customer orders across both your distribution centers and physical stores. To…

This webinar describes how Fossil Group Inc., an Internet Retailer Top 500 company, improved their customer's experience by implementing omnichannel order management

Digital channels are exploding! With so many channels, it becomes harder and harder to create memorable, consistent impressions in each one! Also, supporting personalized content on all these…

Consumers expect what they want, when and where they want it. They expect a positive experience, before, during and after purchase. Can you do this for your customers? Your competitors can! Do you…

The EU General Data Protection Regulation (GDPR) is in effect, and feedback indicates many companies doing business globally are defaulting their policies to be compliant, whether or not their…

Creating high quality eCommerce experiences is not as difficult as you might think. Only IBM has a modern commerce platform that allows organizations to go on the offensive instead of playing catch…

The GDPR journey has begun. What are your solution providers doing to help you be compliant? Join this webinar to find out how IBM Watson Commerce helps online sellers meet the new, stringent data…

IBM Design Thinking is our approach to applying user-centric design at speed and scale to the modern enterprise. It’s a framework to help teams not only form intent but deliver measurable…