Vodafone Czech improves its customer service with IBM Watson Assistant on the Cloud

Vodafone in the Czech Republic reduces call center inquiries and accelerates the customer support process when it deploys a customer service chatbot using IBM Watson Assistant on the Cloud. Read more: https://ibm.co/2G9WxdX

"We have built the team around TOBi from agents, specialists and managers from call center using the IBM Watson Assistant platform, which was the only one able to provide us the local language support and give us the best value for money," explains Anna Hoerová, Director Commercial Operations, Vodafone Czech Republic.

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