Transforming the health plan journey: Inland Empire Health Plan and Simpler Consulting

IEHP needed to make sure quality of services scaled with their huge influx of membership following the ACA. To improve provider and member satisfaction, IEHP embarked on a comprehensive Lean transformation journey with the IBM® Watson Health™ Simpler team. Learn from IEHP COO Susie White on how empowering employees across the organization helped improve daily business processes and member satisfaction.