Salesforce & IBM: revolutionizing experiences with generative AI

Smart Talks with IBM | Season 4 Episode 6

The capabilities of artificial intelligence are increasing at a breakneck speed. Companies must leverage generative AI to transform everyday customer and employee experiences. In this episode of Smart Talks with IBM, Jacob Goldstein sits down with Susan Emerson, Senior Vice President of Product: AI, Analytics & Data at Salesforce, and Matthew Candy, Global Managing Partner of Generative AI at IBM Consulting.

They chat about the latest developments in the evolution of the decades-long relationship between these two tech innovators, explore the opportunity AI presents for customer experiences, and explain how better experiences will remove friction for all.