This video shows how our team in IBM Consulting & Viewnext is helping CTTI address its challenge: transform and improve the user experience of the public employee in its workspace to increase satisfaction. In the video, first there is a small introduction on how the pandemic has impacted our relationship with technology in ICT services. After, each participant will answer each of the following questions: 1. What challenge is CTTI facing? They want to improve the user experience to reduce the volume and resolution time of incidents/requests/complaints. 2. How IBM Consulting is helping address the challenge? Thanks to a permanent co-creation Garage 3. Short summary of the points on which the project will focus and the results we expect to obtain with it.