The AIX snap command is the most commonly used command for collecting system information about an AIX server for AIX Support. Gathering the right type of information in a timely manner, will help shorten the time it takes for IBM to resolve your issue.  In this video, Alan Hunt talks through the most frequent ways to use the snap command. Alan also demonstrates running the snap command and also outlines the main IBM support pages to guide you in uploading this data to IBM.

For additional support and documentation on this topic please refer to the following links:

IBM Knowledge Center: AIX 7.2 snap command
Working with IBM AIX Support: Collecting snap data
How to Collect Snap From a PowerVM Virtual I/O Server VIOS
Enhanced Customer Data Repository (ECuRep) - Send data
Blue Diamond: Customer diagnostic data upload instructions