Episode: Reinvent Product & Pricing Experience to Drive Progressive Modernization for Financial Institutions
Speakers: Al Karim Somji, Group Founder & CEO, Zafin and Likhit Wagle, GM, Global Banking, IBM
Moderator: Jim Rapoza,Research Director, Aberdeen Group
Abstract: Moderated and hosted by Aberdeen Research Director, Jim Rapoza, this video episode will be an open panel discussion where Zafin and IBM will share how financial institution leads can reinvent Product & Pricing to Drive Progressive Modernization.
Jim will share Aberdeen’s research on the challenges, drivers and opportunities faced by financial institutions today around customer engagement, personalization, digitization, relationship, and loyalty trends across generations.
In this open panel discussion around digital transformation, we’ll look at how leading financial institutions can
▪Learn trends on customer engagement, personalization and relationship that are delivered by digital-first and neo banks and defining the new era of banking experience
▪Progressively modernize their existing system (with minimal transformation) to deliver exceptional customer experience through a world-class enterprise product, pricing and offer management platform
▪Increase flexibility and agility of information flow to enable real-time capabilities to core systems
▪Leverage ecosystem partners like Zafin and develop a hybrid multi-cloud strategy with IBM
Panelists will discuss key strategies, considerations, and recommendations that financial institutions can follow to become industry leaders of tomorrow.
Watch full episode: https://mediacenter.ibm.com/media/1_24h80335