Proactive Support for IBM Z

Clients with Proactive Support for z experience faster response times and faster time to resolution over clients without 
What’s New in Proactive Support for IBM Z

• Deeper expert engagement: zTAM-led orchestration and SME evaluations before and after maintenance events. 
• Smarter risk detection: HIPER/PE exposure reviews and SME-led evaluations on IBM Z hardware and z/OS to detect issues before they become a problem, plus case-pattern analytics powered by IBM insights. 
• Early awareness: Clients stay ahead of upcoming firmware and z/OS changes. 
• Readiness checks: Date-driven cues for capacity records, z/OS and firmware milestones, and certificate renewals. 
• Faster Response: 30 min response for severity 1 issues across the Z SW and z HW stack.