Advances in digital services and personalized banking experiences create a challenge for established banks such as the Industrial and Commercial Bank of China (Argentina) S.A. (ICBC Argentina). Knowing that cloud services and artificial intelligence could help it achieve a faster digital transformation, ICBC Argentina turned to IBM. The bank is deploying a multicloud-based AI platform as a service (PaaS) solution that incorporates AI from IBM Watson Analytics and IBM Watson Assistant. The bank has seen a 30 percent decrease in the number of calls to its call center since deploying a Watson Assistant chat function. As the first bank to incorporated Watson Analytics into its ATM maintenance to predict machine failures, ICBC Argentina has increased the availability of its self-deposit machines by 4 percent. The bank is now taking the benefits of AI and translating them into better and more personalized service for its customers.

“[This] will definitely transform and disrupt our business in the future because we will have a great level of personalization in every interaction that we have with our customers,” explains Guillermo Tolosa, CIO ICBC Argentina.

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•IBM Client References: http://bit.ly/1hzYvlB