GM Financial + IBM: Using Watson Assistant to answer customer questions and improve the employee workday

Bob Beatty, EVP of Customer Experience, GM Financial, talks about how they empowered employees by using "another team member," Watson Assistant, to answer routine customer questions and improve the employee workday in a highly competitive environment, allowing them time to advocate for the customer in a more meaningful way.

Learn more about IBM Watson Assistant: https://www.ibm.com/analytics/put-ai-to-work