Finnair chooses IBM Watson AI to enable proactive decision making

Following the worldwide trend, today’s airline industry is becoming increasingly digital. Finnair chose the power of IBM Watson AI technology to accelerate its digital transformation and improve airline operation and customer service. Now, using AI-driven predictive analytics, Finnair hopes to reduce unplanned maintenance, speeding aircraft turnaround between flights. An always-on chatbot answers employees’ HR questions. And another Watson-enabled chatbot helps the airline create more personalized services for customers, for example, by recommending destinations based on their profile.

“AI is transforming Finnair by changing our decision making from more reactive to proactive,” explains Patrik Etelävuori, Digital Transformation Lead, Finnair.

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•IBM Client References: http://bit.ly/1hzYvlB