Automation is crucial because the bill payment process is still really demanding for customers. There's a lot of manual thinking and cognitive load that is required. Remembering the dates that you have to pay your bills, which bill, which account, how much for each bill. It's just a lot to remember. That's why customers are paying bills late. What's important and allows for the process to be made better for customers is to automate all of this through IBM's Content Analyzer.

“The Aha moment for our customers is really the fact that they can pay their bills six times faster using BMO Quick Pay powered by IBM Content Analyzer,” explains Peter Poon, Head of Innovation – Bank of Montreal.

Stay in Touch:
•IBM Client References: http://bit.ly/1hzYvlB