The last 12 months have proven that an incumbent bank or insurer can move at the speed of a startup to scale employee bandwidth, resources, and digital channels. Now, with ‘normal’ within reach, these enterprises have the opportunity to go even further and set  a course for what their normal will be going forward.  Critical to that success is their partnership with innovative software providers.  In this conversation with Zafin, we’ll look at how ISVs are helping incumbents accelerate innovation, how banks can de-risk 3rd & 4th  party partnerships, and what it will take to keep pace with customer demands.