AI Assistant integration

The video will cover the benefits that Customer Service Representatives (CSRs) can avail of by integrating the AI Assistant with the Sterling Call Center application. The AI Assistant automates repetitive and everyday activities, thus improving productivity and customer satisfaction. New CSRs can use AI assistance to learn about their product and policies. CSRs can use the AI Assistant to address customer queries quickly and efficiently, thus minimizing time, effort, and costs and increasing customer satisfaction and productivity.