GM Financial + IBM: Using Watson Assistant to answer customer questions and improve the employee workday
From CHQMKT_Data_&_AI on April 14th, 2020
views
From CHQMKT_Data_&_AI on April 14th, 2020
Bob Beatty, EVP of Customer Experience, GM Financial, talks about how they empowered employees by using "another team member," Watson Assistant, to answer routine customer questions and improve the employee workday in a highly competitive environment, allowing them time to advocate for the customer in a more meaningful way.
Learn more about IBM Watson Assistant: https://www.ibm.com/analytics/put-ai-to-work