For a virtual assistant to reach its full potential and deliver personalized and effective experiences, it needs to be capable of integrating with just about anything, from digital channels to widely used apps, backend data sources, live agent services, search tools, and more.

To help accelerate deployment, watsonx Assistant supports a long list of pre-built channel integrations and a variety of no-code options and extensions packs available for live agent hand-off. In addition, the knowledge of the virtual assistant you can be extended with search tools.