IBM Call Center for Commerce is a web-based call center solution that provides customer service representatives (CSRs) with a single point of access to commerce information. It enables more informed omni-channel interactions with customers to help differentiate your brand and increase sales. When used with IBM Sterling Order Management, IBM Call Center for Commerce supports flexible customer interactions to help enable 'order from anywhere, fulfill from anywhere' capabilities.
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This presentation will show how to populate "Narrow By" catalog searches within Sterling Call Center for Commerce This presentation is also available as PDF:…