Tivoli Netcool Service Quality Manager

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IBM Tivoli Netcool Service Quality Manager combines service quality management (SQM) and service level agreement (SLA) to manage telecommunications service quality. It provides a real-time, end-to-end view of a service to enable Service Providers to understand service quality from the customer's perspective.

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Customer Experience Manager User management

duration 3 minutes 56 seconds

Customer Experience Manager User management

Customer Experience Manager User management

From C-7KDB897

Customer Experience Manager User management - Links embedded in this video (open in new tab): Slide 25: www.ibm.com/software/tivoli/education/edu_prd.html This…
User management

duration 5 minutes 15 seconds

User management

User management

From C-7KDB897

User management - Links embedded in this video (open in new tab): Slide 34: www.ibm.com/software/tivoli/education/edu_prd.html This presentation is also available as…
Startup and shutdown on Sun Solaris

duration 5 minutes 9 seconds

Startup and shutdown on Sun Solaris

Startup and shutdown on Sun Solaris

From C-7KDB897

Startup and shutdown on Sun Solaris - Links embedded in this video (open in new tab): Slide 12: If you are not familiar with SMF, see the Service Management Facility…
Client user function

duration 13 minutes 3 seconds

Client user function

Client user function

From C-7KDB897

Client user function - Links embedded in this video (open in new tab): Slide 41: http://www.ibm.com/software/tivoli/education/edu_prd.html This presentation is also…
Administrative function

duration 14 minutes 56 seconds

Administrative function

Administrative function

From C-7KDB897

Administrative function - Links embedded in this video (open in new tab): Slide 59: http://www.ibm.com/software/tivoli/education/edu_prd.html This presentation is also…
SLA template creation

duration 4 minutes 24 seconds

SLA template creation

SLA template creation

From C-7KDB897

SLA template creation - Links embedded in this video (open in new tab): Slide 20: http://www.ibm.com/software/tivoli/education/edu_prd.html This presentation is also…
SLA creation

duration 10 minutes 5 seconds

SLA creation

SLA creation

From C-7KDB897

SLA creation - Links embedded in this video (open in new tab): Slide 50: http://www.ibm.com/software/tivoli/education/edu_prd.html This presentation is also available…
Custom KQI creation

duration 10 minutes 31 seconds

Custom KQI creation

Custom KQI creation

From C-7KDB897

Custom KQI creation - Links embedded in this video (open in new tab): Slide 50: http://www.ibm.com/software/tivoli/education/edu_prd.html This presentation is also…
Detecting a failure and producing MustGather for…

duration 9 minutes 21 seconds

Detecting a failure and producing MustGather for…

Detecting a failure and producing MustGather for IBM support

From C-7KDB897

Detecting a failure and producing MustGather for IBM support - Additional links: This presentation is also available as PDF: sap_process_failure_mustgather.pdf
Ensuring a successful stop on AIX

duration 10 minutes 1 second

Ensuring a successful stop on AIX

Ensuring a successful stop on AIX

From C-7KDB897

Ensuring a successful stop on AIX - Additional links: This presentation is also available as PDF: stop_tnsqm.pdf

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